Forum Discussion

mikkellauesen's avatar
mikkellauesen
Seasoned Newcomer
2 months ago

Can’t access online features

I have now tried for a few days to gain access to the online features in FC 24. The game boots up fine, but says I need to reset my password because it has expired. I scan the QR code displayed on screen, change the code and so on. But nothing happens in the game. Any suggestions. I have tried uninstalling the game 2 times. And yes, I have PS plus

 

7 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Does the password reset works as it should or it's not allowing you to reset the password? 
    Also, have you checked if the account where you're resetting the password is linked to your console account?

  • mikkellauesen's avatar
    mikkellauesen
    Seasoned Newcomer
    2 months ago

    The password resets as it should. 

    Yes. It is the same username I’m changing the password to.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    If you go to your to the Connections tab in your EA Account settings portal, do you see the PlayStation account linked to your EA account?

  • mikkellauesen's avatar
    mikkellauesen
    Seasoned Newcomer
    2 months ago

    Hmm kind of. When I try to link it, it says this: 

    sorry for it being in Danish

     

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    It seems that the EA account is disabled. Re-setting the password should help re-enabling the account. As this doesn't seem to be working when you reset the password, please contact EA Help Support so they can take a look at your account and assist you further. 

    How to get help with your EA Account

About FC 24 Technical Issues & Bugs

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