Disconnect after game counts as loss

Hi there, @xyzassasinzz 

Thanks for reaching out about this. Are you frequently lagging or was it just this one game?

Was playing Clubs for my club“Jaffers”.

We were losing 3-1 in the first half.

We came back to make it 4-3.

The game was for promotion to division 3.

After the game ended, the game said “couldn’t connect” or something along the lines of that.

All players were kicked off Clubs. 
All players rejoined Clubs. 
It wasn’t on our matches played today.

It’s as if it never happened. 
Not happy because this was for promotion and we have been trying to get promotion for a couple days and finally got it(or so we thought).

Is there any way of you giving us our well earned 3 points as we have taken ages to get it and it didn’t count. Thank you for your time. (I can attach a video of the match as proof that we did complete this match, if you want to see the video, let me know)

THIS HAS HAPPEND TO ME 5 TIMES IN UT!!! Both in champs and in Rivals.

Latest was today, i was playing a div 1 rivals game and won with like 8-2 and scored 4 goals with my ongoing evo which was nececary and very hard. + i needed to get a win in rivals. But then after a clear victory when I get to the after-game menu i get a massage from ea saying "we cant take your request" and then i get kickad out from ultimate team. When I come back in the game didnt count and It counted as a disconnect although i have no trouble with internet. Just ea's poor servers! 

This has happend in champs also multiple times after ive won. FIX YOUR SERVERS!!!

Edit: Removed swearing. Per the Answers HQ rules, please keep your posts free from profanity. -CM

I have had pretty consistent lag issues, on otherwise solid internet for other games and speed tests which come back good/great. Have a Wi-Fi hub that boost my connection in my room which I have now hardwired to, but still have some button delay and occasional rubber banding/speed up lag. The main issue is the fact I was in the post game menus when I changed to wired and it didn’t log the win, ended up going 8-12 this weekend so missed out on player picks because of it.

@xyzassasinzz 

Even with a booster, you're still on a wireless connection. I would recommend using a powerline or MoCA adaptor instead. 

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

Unfortunately I don’t have any screenshots of the game, as I had no idea I was going to be kicked out, but it is the game on my login on the 30th of April at 20:18, all games after that were played on Ethernet and had ~12-15ms less ping and 5-6ms less jitter. 

like I say I have no evidence/photos/screenshots showing the score line but I have got evidence of the switch to “wired” which caused me to take a loss rather than a win

@xyzassasinzz 

What I need is a screenshot of the CQR. Can you do that? You got part of it with the match history.

Hi, I have attached a few bits from the CQR but I’m not sure specifically what you are looking for to be honest, hope these are okay

@xyzassasinzz 

It looks like you're switching between a wireless and wired connection. Can you switch to a wired connection without using the booster and power cycle your equipment with the following steps? Unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. I'd like to see if bypassing the booster will help. This would be a good test to see if that's the problem or not.

I switched myself over as stated in the initial post, which logged me out post game and gave me the loss. The internet has not been an issue since the switch it is only the single game that I am querying