Forum Discussion

Rising Novice

2 years ago

EA FC 24 or any EA game not launching using Steam

I haven't been able to launch EA FC 24 from steam for over 6 months now. I purchased it last year in November. As a matter of fact none of the games associated with EA which I download using steam are launching on my PC. I have tried literally every solution available in the discussion and articles all over the place but nothing seems to fix the issue. I can't even request a refund as I was playing it initially and the play time has exceeded the limit for refund. I myself have raised this issue multiple times on Steam discussions but either no one replies or they reply with very generic solutions like restarting the app or the system. The issue is definitely from EA's side because I am easily able to launch other games like eFootball which are not associated with EA. But on trying to launch EA FC 24 which I purchased for Rs.3500 right when it launched or The Sims 4 which is available for free it just doesn't launch. I click on the Play button on the steam app then it gives the EA window saying "Preparing Game" and then it closes automatically after a few seconds and the game doesn't launch. I have already raised a request earlier here but I didn't get any reply. I am looking for a solution desperately and this is testing my patience. I need someone to personally look into this issue with me so that even you can be sure that I am following the correct steps for potential troubleshooting steps and I need this urgently. this has wasted almost all the time for me and now as EA FC 25 launches my game will not be maintained by EA anyway. Please think of the loss that I am bearing and provide support urgently.

technical issues

15 Replies

EA_cuervo
Community Manager
2 years ago
Thanks for the detailed description. It looks like you've tried the most relevant troubleshooting steps so far. As a Clean Boot should disable any background programs that might be conflicting with the EA app and the game, and you have also disabled the firewall and so on, I recommend now trying a new Windows Admin account to see if that helps.

Manage user accounts in Windows

Please try setting up a new Windows Admin account, run the game and the EA app as admin and let us know how that goes,

Thanks,
ankurch45
Rising Novice
2 years ago
The dxdiag is attached here
DxDiag.txt150 KB
ankurch45
Rising Novice
2 years ago
@EA_cuervo Also I do not have any Antivirus software installed in my system.
ankurch45
Rising Novice
2 years ago
Hi, thanks for replying.
Let me explain what happens. When the EA app is shut down and the background services everything is shut down and when I open it for the first time, despite having a very good internet connection I see the details of my game in loading state for hours. I have tested this by keeping my pc on for hours. During this time if I try starting the game from game the same thing happens which I mentioned. It just shows a EA window popup saying "Preparing game" and then closes. No error message.
Now few hours pass and the loading state in the EA app is gone and I am able to see the details of my game. Now when I start the game the same window says preparing game and then closes. But now I see an error message in the EA app saying background services were blocked by antivirus or firewall(attached screenshot).
Now obviously I have tried turning off the windows firewall on both private and public network which is the only understandable solution among many provided on Youtube and other forums on Steam. I have tried reinstalling the game, running the game, Steam app and EA app as administrator. I have tried adding the game to Program settings in exploit protection and setting the Control flow guard as override system setting and the radio button as off.
EA_cuervo
Community Manager
2 years ago
Hi there,

I'm sorry to hear you've been unable to play your EA games for so long. I need some information first to be able to help you.

1 - What is the error message you see when trying to launch the games? Is it the same message for all games?
2 - Which troubleshooting steps have you tried so far?

3 - Could you please provide a DxDiag? How to gather information on your PC using DxDiag

Thanks,