Re: EAFC 24 closes after trying to connect to ea server Xbox X

Hi,

Thanks for the response! I haven't got anything plugged in other than the Power cord and the HDMI cord 

@LukahhOG 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@LukahhOG 

Thanks for trying. Here are a couple other suggestions that may help.

Clear the alternate MAC address with these steps:

1. Go to your Xbox Settings
2. Go to "Network", then "Advanced Network Settings"
3. Click on "Alternate MAC Address", and then click "Clear"

If that doesn't help, try deleting the personal saved data for FC 24. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

1. Press the Guide button and then highlight the FC 24 tile.
2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know if either of these help or not.

@LukahhOG 

As a test, can you switch your connection to a mobile hotspot and see if that helps?

If that doesn't help, let me know where the game is installed. Is it on the internal hard drive or do you have it on an expansion card or external hard drive?

@LukahhOG 

I know this sounds weird, but do you have a custom gamerpic for your Xbox account? If so, can you try using a default one? I've seen this cause some odd behavior in the past.

@EA_Aljo

Here are the solutions I have tried:
- Power Cycle on Router/Modem and Console.
- Delete saved game files/data from console only.
- Tried using another account.
- Cleared the MAC address and changed the IPV4 & IPV6 to google standard (8,8,8,8) & (8,8,4,4).
- Changed my account gamer picture to a default image.
- Reset the console whilst keeping games and apps.
- Uninstalled EA FC24 and reinstalled.
- Tried to launch in offline mode.
- Cleared cache and persistent storage.
- Tried using mobile hotspot to see if issue persisted.

@LukahhOG 

At this point, I'm out of ideas. I'd like you to contact an advisor by opening a case here. They may have some other suggestions. Thank you.