Re: Unable to connect to servers x 2weeks/ea says no clear connection/account issue

 i am also facing the same issue. Checked the connection quality. it is good. So not getting the chat or email option. Could you help me to raise ticket for the same?

Hey!

Thanks for your answer.

Unfortunately, I’ve opened multiple cases and spoke to ea advisors via chat/email

I’m up to around 3-4 reports they’ve sent to the game team but haven’t heard about the progress of these requests ever since.

I was told that my account seemed to be fine, as well as my connection.

The best I was told was to wait as there would « eventually » be a fix. I think the minimum would be to provide me with some sort of follow-up about the situation. 

I'm sorry to say, you will need to continue working with an advisor as this is an account issue. I see you have multiple cases so I don't recommend creating any more. Since your cases are currently waiting on a response from you, they are not with the game team. My best advise is to resume one of your cases that are waiting for a response and get in touch with an advisor again. They need to transfer your case to the appropriate team.

Hi again, 

I've spoken to advisors for over 2 weeks almost on a daily basis - and despite everything they have tried on their end nothing has worked. 

I would appreciate if this could be addressed on an individual basis, as no one is able to point towards either a connection or an account-related issue - and again the fact I'm able to connect to the FC servers from another EA account w/ no ISP restriction is enough to prove that the issue is from the company's end. 

I have purchased in-game content and it is not acceptable that I'm prevented from accessing it because of an issue that does not depend on me.

@jasglockk 

Since you can connect on another account just fine, that means this is an account issue. We can still go through some troubleshooting though.

Did you try a wired connection? 

Try deleting the personal saved data for FC 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate FC 24 and delete the saved data.

Hi again, 

Thanks for your answer.

I had previously switched my PS5 to wired connection and it didn’t fix the issue. Also deleted personal saved data multiple times and it didn’t yield anything. 

I guarantee I’ve exhausted the vast majority of troubleshooting steps - I listed most of them in my initial post. 

I still believe this requires attention from the game team on an individual basis - otherwise I genuinely don’t see how this would be fixed

@jasglockk 

I agree this is an account issue. I'm very sorry to say, there is nothing I can do to help with this. You'll need to again contact an advisor for assistance. It looks like you still have a case waiting for a response so it would be best to contact the advisor again through that case.

Same thing started happening to me and I have tried the same steps you did to fix it but it doesn’t fix. My cabled and wireless connections are both very good but can’t access fut. I have spend money on that account. I can play apex and the other ea games. Please help

@Okanitto 

As a test, try switching your connection to use a mobile hotspot. Let me know if that lets you connect or not.

Hello 

I have the same problem with connection to ultimate team while i have very good internet connection , its more than 24 hours since this message appears 

It didnt work please help I want my account or my money I spent back

Hello, everyone. We are aware of and investigating the reports of not being able to log in to Ultimate Team. We're working to get this resolved as soon as possible. At this time, I don't have any other details or suggestions.

@dominioYP 

I'm sorry to say, there are no other options. We'll need to wait for this to be addressed. Hopefully, that's soon as the team is currently working on it.

I also can’t access my companion app as well. I hope this information help but meantime could you control our accounts if we have any problems.

Thank you

https://answers.ea.com/t5/Technical-Issues/Investigating-Ultimate-Team-and-Companion-App-Login-Unavailable/m-p/13620969#M39006

Same problem

I have downloaded FC 24 mobile from a web from chrome. Now says needs to download apps to verify the game. Why do we need the verification? Can't we just skip it and play the game, it been 3 months it been doing this. Can you please cancel this verification thing because it annoying.