Re: you lost your connection to your opponent seasons

Hey! thanks a lot for the reply.

I have tried these steps.

Restarted the router multiple times, restarted my Playstation, restarted FC24, reinstalled FC24.
None of these steps have helped me.

PS : I usually have 250-300Mbps Internet.

@miths1992 

Thanks for those details. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

Added the images

@miths1992 

It looks like your problem is being on a wireless connection. Can you switch to a wire or is your router too far away? If it's too far, can you move close enough to use a wire just to test it out to see if there's a difference?

Thank you for the reply.

I have tried to move the router closer to my PS.

Could you suggest whats the ideal score Connection Quality Report?

@miths1992 

Were you able to move close enough to use a wire?

Anything under 99 indicates a potential issue.

@EA_Aljo What is ideal score for rest of parameters like packet loss and jitters?

Below is my match history connection quality report. Most of the times, I face laggy and delay game play in UT champions. Any inputs to improve game play experience?

@sanket_360 

99 is the rating you want to get. Which won't be possible with your connection due to the packet loss you have. That's coming from your home network or ISP. Have you been through the connection troubleshooting steps here - https://help.ea.com/en/help/faq/problems-playing-online/?

@sanket_360 

Have you contacted your ISP to see if they are noticing any issues with your connection? That would be the first thing to do.

You also can try using alternate DNS settings with these instructions. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

Hi@EA_Aljo 

As per your instructions, I changed DNS settings and tried for 1 month.

Below are my findings-
1. Connection score on EA report improved than previous score (above 95% now)
2. I didn't observed any significant difference in Packet loss stats. (kind of mix stats)
3. Whenever packet loss stats record 0.15 and above, match disconnected in game. Same time on my laptop live match/live stream running and no delay/lag there.
4. Matches which are disconnected during last one month, few seconds before I have seen red square symbol of packet loss (max 2-3 seconds).
5. I tested packet loss of my Internet using other 2 options too - First one using command line and 2nd one using packetlosstest site. Both gives me zero packet loss. Only EA connection report records packet loss.
6. Another observation is, even though live match, live stream etc. running properly without any delay/lag; FC 24 game gives error saying check your home network. This happens quite frequently even when I am doing menu stuff or playing squad battle game.

Please let me know if you need more information this.

EA connection report score as on 28 Feb 2024

Match History stats

Packet loss test using command line on windows machine

Packet loss test using packetlosstest site

Some of disconnects during menu and squad battle games-

In my case I already did all connection stuffs and still having the same issue.
All games in my console are working super fine, the only one that is having connection issues is EA FC, AND only in UT. I f I try to play career mode for example, I can do it easily. 
Please, could you check the UT servers connection?

@sanket_360 

Do you still have the same issue if you don't live stream while you play?

@Anmguedes 

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

@sanket_360 

When you are doing the packet loss tests that aren't part of the CQR, where are you getting that IP from?

@EA_AljoWhat do you mean by CQR?

For command line test, I used Google DNS and Cloudflare DNS IP address.
For packetlosstest website test, I used default settings available on website.

Here it is. Please, let me know if you need anything else.

@sanket_360 

CQR = Connection Quality Report

Ping tests are going to vary depending on the location of the IP you're pinging. So, they aren't going to be an accurate representation of your connection to FC 24. Your CQR shows a fair amount of packet loss. That is coming from your ISP or equipment. Also, streaming while playing can have an effect on your packet loss. Any other devices that are connected to the same network are using up bandwidth. Especially when streaming media while you play. Have you tried not streaming anything and disconnecting other devices to see if there's a difference?

@EA_Aljo 
Please see my inline reply to your last comments-

Ping tests are going to vary depending on the location of the IP you're pinging. So, they aren't going to be an accurate representation of your connection to FC 24.

I understand that ping test going to vary depending on IP but I have used them only to identify if there is any issue with my Internet. (Since EA is not going to provide their IP to trace route)

Your CQR shows a fair amount of packet loss.

Yes, only CQR points out possible packet loss. which makes me thinks only problem with FC24 connection.

That is coming from your ISP or equipment.

If there is any issue with my ISP then this should be able produce with anything other than FC24 connection. Only CQR point it out.

Have you tried not streaming anything and disconnecting other devices to see if there's a difference?

Yes, I have been playing without streaming. There is no difference. Frequent disconnection is common then too. (I used streaming example just to identify my internet is down or not).

For 4-5 hours, when no one at home, I have kept only one single connection to PS5 active. (Even my mobile was disconnected from wifi), During this window too had couple of game disconnection.

I understand that, when you have heavy usage on home internet connection, packet loss can happen and this can lead to delay/lag. which is fair.
But due to small amount packet loss (in my case ~0.15%) game should not disconnect.

Here's what you need to do to test out-

• Use normal home fiber internet connection which is not Dedicated Internet Leased Corporate Line (or whatever called in your country/region).
• You can use either DNS settings which you mentioned earlier or default LAN cable connection settings which normal player base is using.
• Put some kind of packet loss which will produce Red square packet loss symbol in game at least for 2-3 seconds (not sure how you can do this but your network engineer might be able to help you).
• Play online mode like ultimate team.
• Whenever this red packet loss symbol appears for more than 2-3 seconds (in CQR terms more than 0.15%), your game will be disconnected. You will be thrown out of Ultimate team.

These are my observations during testing the game. See if this helps to identify root cause.

Did you have any time to check informations I’ve sent?

@sanket_360 

You're not pinging the servers you're playing on. The routing your ISP is taking could still generate packet loss. 

As a test, try connecting your console to a mobile hotspot. I'd like to see if there's a difference when you're on a different connection. However, it will most likely also be a poor connection due to being wireless. It still would be good to test though.

@Anmguedes 

Can you switch to a wired connection or is your router too far away?

@EA_Aljo 

I know that, I am not pinging EA servers where I am playing on. (EA will not share these details). I mentioned earlier also, these Ping Test, Live stream, Live match etc. I have used as an example to eliminate issues with my Internet.

I will give it go with mobile hotspot experiment too and let you know results in few days.

Meanwhile can you please check from your side, why game disconnection happening with very small packet loss? what is a threshold for game disconnection when Internet connection active?
If you scroll through AnswerHQ forum, you will find enough threads which suggest that lots of users are having these game disconnection even though their Internet connection working.

I already did this and I’m facing the same issue.