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BlueRajderGlory's avatar
BlueRajderGlory
Seasoned Newcomer
30 days ago

ROUTING PING PROBLEM SERVERS

Hello, I’m having problems with my connection to EA servers. Until recently, I was always routed to nearby servers in Europe with a very low ping (around 6–8 ms). Now my connection is being sent through the US instead of the closest EU servers, which results in ~120 ms ping. I ran traceroute tests, and they clearly show that the traffic is not going to the nearest servers anymore. My ISP confirmed that everything is correct on their side, so the issue must be outside their network. I also tested with another EA account and the same problem occurs, so it’s not account-related. I tried to submit this issue via EA Help, but the system didn’t allow me to create a case (no ticket was generated). That’s why I’m reporting it here. Could you please escalate this issue and assign my connection back to the closest EU servers? Thank you

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