FC 25 Unfair Ban – Got Banned Without Even Playing!

Hi everyone,

I’m really frustrated and hoping someone here can help or has gone through something similar.

I got permanently banned from FC 25 for “cheating”, even though I never played the game. I didn’t even install or launch it — I just added it to my library.

I contacted EA Support several times, but all I get are generic, copy-paste replies like:

“The investigation is complete. The decision will not be reversed.”

But how can I cheat in a game I’ve never even opened?

This seems like a false positive by the automated system, but no one seems to actually review the case.

I even have screenshots proving that I never launched the game.

Still, EA claims I used cheats — but they don’t say when, how, or in which mode.

How is that fair?

Has anyone else experienced this and managed to fix it?

I’m posting here because EA support feels like a dead end.

Any help or advice would be greatly appreciated.

Thanks in advance.