Request to Recover EA Progress from Account Linked to Permanently Suspended PSN
Hello EA Team and Community,
My old PlayStation Network account (Yosef_1515) was permanently suspended due to a violation of the Code of Conduct. The message that caused the ban was sent by my young child without my knowledge. As a result, I lost access to my EA account, which was linked to that PSN ID.
That EA account includes years of progress, content, and achievements in EA SPORTS games. Unfortunately, since the PSN account is now permanently suspended by Sony, I have no way to access my EA data.
I have created a new PSN account and a new EA account (email: [edit: email address removed]) and I kindly ask for a one-time manual solution — either by transferring the progress or linking my old EA account to my new PSN.
I contacted support and they confirmed that such exceptions have been made before for other players, but currently, no official tool exists. They advised me to post here so the Community Managers can see the issue and potentially escalate it.
If anyone else has gone through this, please comment so EA can understand how many players are affected.
Case number: 213789380
