Wrongfully Banned from FC 25 Without Ever Playing – Need Help!

Hello,

I’m reaching out because I was permanently banned from FC 25 without ever actually playing the game, and I believe this is a mistake.

Here’s the situation:

• I added the FC 25 Showcase version to my EA Library months ago, but I never downloaded or launched it.
• I only purchased the full game on June 17, 2025. (I have the official receipt to prove this.)
• However, after downloading the game post-purchase, I discovered I had been banned back on November 3, 2024 — 9 months before I bought the game.
• This means I was banned from a game I didn’t even own yet, let alone play.

I have screenshots showing:

1. My purchase receipt from June 17, 2025.
2. My EA Library where the game was added but not downloaded.
3. The ban notification that dates back to November 2024.

I have already contacted EA support and BBB but haven’t received a resolution.

Please — I just want to play the game I legally bought. I’ve done nothing wrong, and being banned before even playing is incredibly frustrating and unfair.

If anyone has dealt with similar issues or knows a way to escalate this properly, I’d really appreciate your help.

Thanks for reading.