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Ximols's avatar
Ximols
Rising Newcomer
5 days ago

Haven't been able to connect to EA servers for weeks

I haven't been able to connect to EA servers for weeks now. Have tried everything, wired connection, reinstall the game etc. The error message "You have lost your online connection...." show immediately when pressing the R3, no loading or even a try to connect. 

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi there. I'll try to help with this. Which platform are you playing on? Also, are you using a wired or wireless connection?

  • pbaga6599's avatar
    pbaga6599
    Newcomer
    5 days ago

    I have the same problem, ps5 platform, wireless connection, it won't let me log into Ultimate Team for 2 days

  • The same issue has occurred to me twice this year now. I noticed that changing my connection on my console from my WiFi Router to my phone's hotspot gave me the ability to log on, but since the new season, my hotspot no longer lets me get in. It doesn't make sense that their is absolutely no option to get help on the EA Help site, except for broad standing issues or the ability to communicate with a useless AI. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Have you also tried using a wire instead of a wireless connection?

  • It started happening to me in the morning bro, it’s almost 12am rn and I feel ur pain bro😭, anyone who experienced this before has to help. 

  • Ximols's avatar
    Ximols
    Rising Newcomer
    4 days ago

    Wired connection. Wireless does obviously not work either. I use a Xbox series s.

    tried to reinstall the game once again today but still have the same problem. When I start the game and try to reconnect to the server the loading message doesn’t even appear. Straight to the ”you have lost your online connection” message. 
    Also tried to use my phone as a hotspot to connect my Xbox to another internet service but stil same problem there. 
    Ea fc is the only game on my device with this issue.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hello. What platform are you on? We can try some troubleshooting.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Try clearing your console's local saved games with the instructions here under the heading for "Free up hard drive space".

    Also, try deleting the personal saved data for FC 25. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

    1. Press the Guide button and then highlight the FC 25 tile
    2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
    3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Try power cycling your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again

    Let me know if this helps or not. Thanks!

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