Hacked, stuck

Question

Someone stole my account and changed my email address. Thankfully, EA noticed and banned my account. Now I want to change my email back, but I can't change it (website doesn't let me to do it). I can't change my email, so I can't open a dispute (website gives me an error) and contact EA because it gives me an error. Does anyone have any suggestions for resolving this? İt's been 2 month. I can't contact with the ea help because i think they are trying to communicate through the email of the person who stole my account.

ea_lanna · Answer

Hi k80149lj8ne4​,&nbsp;
Ok, let's see...could you give these steps a try?

Open the&nbsp;EA Help website
Click “Help by Topic” followed by 'EA Account': You'll find this at the top left-hand side of the EA Help homepage.
Then choose 'How to get back into your EA Account' and Scroll to the Bottom:&nbsp;At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request
Continue as Guest: The next step will ask you to log in to your EA account. For now, choose to 'Continue as Guest'.
Fill Out Your Info: Enter your details and make sure to put in a different email address you have access to in the email address field (this is the email the support team should respond to). In the description field,&nbsp; share the details of the EA account you need help with and that you believe it's compromised.
Submit Your Ticket&nbsp;
Choose Your Contact Option

&nbsp;
Our support team will do their best to help you recover your EA account from there.
-EA_Lanna

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Hacked, stuck

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