I can’t log into ultimate team since Tuesday 17th februaryits now SATURDAY 21sti am somebody who has spent money on FC points so you can imagine my annoyance at losing FOUR days of content and also access to the service i have put money into. This is unacceptable. This is a problem your end so please communicate with us. We are all entitled to significant compensation for the rewards and objectives that have now expired and therefore we have missed out on them. How can you expect any of us to go to the store if we risk being locked out?Let me back in EA or you’ve lost a customer permanently!!!

For three days now I’ve received the message ‘connecting to ultimate team is not possible at the moment. You will now be returned to the main menu’.i know other people affected by this issue and also people that aren’t. As you can imagine this is putting not only me, but also my circle of friends off playing the game, or heading to the store.You may think this is a small issue affecting only a few people but I am proof that the word spreads fast amongst friends and nobody in their right mind is going to the store if there’s a risk of them or their friends being locked out of ultimate team.I’ve lost the opportunity to complete many objectives in the tournaments of recent days. Will there be any compensation? If not, I think you’re gonna lose a whole bunch of customers.i just want access to the service I’ve paid for and invested in. That shouldn’t be too much to ask. How can ultimate team be down for three days? How?

After searching for a solution over internet, i have come across a way to finally get connection back to EA server.The problem seems to be EA server having a soft ban/blocks on a range of IP addresses that are provided by my ISP (Hong Kong - PCCW)So with one of the oldest internet trick, given in Hong Kong ISP mostly do not provide a static IP address to their customers, is to manually release and renew the modem’s IP address. Your ISP will assign you with a new dynamic IP address.This could be done via logging into your home network router (depending on your router model) and there should be an advance option somewhere to manually force the renewal of your modem (provided by your ISP) IP address.Interestingly though after some testing, sometimes after renewing the IP address and gaining access to the EA server, and after playing a few games when I’ll need to log out and turn off my PS5 to attend some business. When I return a few hours later, I will again find myself unable to login to EA server, and henceforth require to renew the IP address again, to once again gain connection to the EA server.Maybe EA can help looking into this? or EA are intentionally having these soft bans/block on those IP addresses? Given that PCCW is one of the largest or if not already the largest ISP in Hong Kong, this should be affecting a lot of users from Hong Kong.Anyways thanks for attempting to help, and hope this solution can help others that are stuck with this can not connect to EA problem.

Saturday 21st February and still locked out of ultimate team. It’s not a server issue as I am still able to access other online modes such as ‘seasons’i have simply been locked out of my ultimate team. i must admit im close to giving up. Ultimate team is the only mode I play so technically I have a ‘broken’ product.i will wait a little longer before requesting a refund.

i have the same issue, every time i try to connect to ultimate team or pro clubs i get the screen that says “you have lost your online connection. Check your home network. You will not be able to access FC’s online features until you can reconnect to EA Servers. Go to ea.com/unable-to-connect to find out more.”I m on PS5 platform, and I get this screen when I load up my FC26 game after the game tries to connect to EA server. My home internet is working fine, as indicated by my playstation connection working fine, other online games working fine on the playstation, and i can browse the internet with no problem with my other mobile devices that uses the same home network please kindly look into this as this issue has persisted for my account for the past 2 days and counting. I m aware that my friends do not have this connection issue , while I do still see some other user having such connection issue.Thank you for looking into it

I have gone through and tried the connection troubleshooting steps, and the same connection issue remains (please see attached screen shot).Here are the info you have requested:ISP - Netvigator operated by HKT (PCCW)Location - Hong KongMode - not exactly sure what you meant here, but as an educated guess, I m on Playstation 5 via wifi, trying to connect to FC26 ultimate team mode and pro club mode which both have the same problem of unable to connect to EA server. It couldn’t connect to EA server just after launching the game (without picking the above two game modes) nor picking account profile option under settings in the game, still can’t connect to ea server When it happened - 2 days ago and counting, as of this moment in time, 22:30 Hong Kong time (GMT+8) 20 Feb 2026 hopefully these info can help you look into it, thank you

Can’t log into ultimate team for 3 days now

29 Replies

owwokkows
Seasoned Newcomer
1 day ago
I have ALL the steps you gave and the connect problem remain.
ISP: Netvigator operated by HKT (PCCW)
Location: Hong Kong
Mode: PC, Fc26, ultimate team (and try all the mode in the lobby scene)
When it happened: 2 days ago and counting, as of this moment in time, 16:00 Hong Kong time (GMT+8) 20 Feb 2026
EA_Darko
Community Manager
1 day ago
Hey all, if having an issue, please read my last reply and try the troubleshooting and share the requested inform.

If you don't then it makes it difficult for us to look into any possible emerging issue.

Darko
owwokkows
Seasoned Newcomer
1 day ago
same situation here
Rhetum
New Rookie
1 day ago
I have gone through and tried the connection troubleshooting steps, and the same connection issue remains (please see attached screen shot).
Here are the info you have requested:
ISP - Netvigator operated by HKT (PCCW)
Location - Hong Kong
Mode - not exactly sure what you meant here, but as an educated guess, I m on Playstation 5 via wifi, trying to connect to FC26 ultimate team mode and pro club mode which both have the same problem of unable to connect to EA server. It couldn’t connect to EA server just after launching the game (without picking the above two game modes) nor picking account profile option under settings in the game, still can’t connect to ea server
When it happened - 2 days ago and counting, as of this moment in time, 22:30 Hong Kong time (GMT+8) 20 Feb 2026

hopefully these info can help you look into it, thank you
EA_Darko
Community Manager
1 day ago
Hey all, let's start by taking a look at the connection troubleshooting steps

Not seeing anything our side that would be cuasing issues so let's start by going ahead and ruling out connection.

If you try the steps and they don't help then can you grab me the following info:

ISP

Location

Mode

When it happened

Thanks all in advance.

Darko
mburt1986
Seasoned Newcomer
1 day ago
For three days now I’ve received the message

‘connecting to ultimate team is not possible at the moment. You will now be returned to the main menu’.
i know other people affected by this issue and also people that aren’t. As you can imagine this is putting not only me, but also my circle of friends off playing the game, or heading to the store.
You may think this is a small issue affecting only a few people but I am proof that the word spreads fast amongst friends and nobody in their right mind is going to the store if there’s a risk of them or their friends being locked out of ultimate team.
I’ve lost the opportunity to complete many objectives in the tournaments of recent days. Will there be any compensation? If not, I think you’re gonna lose a whole bunch of customers.
i just want access to the service I’ve paid for and invested in. That shouldn’t be too much to ask. How can ultimate team be down for three days? How?
Kitchan0816
Seasoned Newcomer
1 day ago
Help me please

Ea what r u doing
Rhetum
New Rookie
1 day ago
i have the same issue, every time i try to connect to ultimate team or pro clubs i get the screen that says
“you have lost your online connection. Check your home network. You will not be able to access FC’s online features until you can reconnect to EA Servers. Go to ea.com/unable-to-connect to find out more.”
I m on PS5 platform, and I get this screen when I load up my FC26 game after the game tries to connect to EA server.
My home internet is working fine, as indicated by my playstation connection working fine, other online games working fine on the playstation, and i can browse the internet with no problem with my other mobile devices that uses the same home network
please kindly look into this as this issue has persisted for my account for the past 2 days and counting. I m aware that my friends do not have this connection issue , while I do still see some other user having such connection issue.
Thank you for looking into it
owwokkows
Seasoned Newcomer
1 day ago
still can't connect to the game server. tried so many way. change my wifi to phone wifi, to LAN internet... Please help me, is it the game solf ware problem? I've try re-download the game.
19/2
My friend can login, I cant. I try to login this morning, its in, but after I came back from work. It happen again, still can't play single game.
20/2
How am I supposed to do, all of us feeling so frustrated and doing nothing except EA kindly reply