Computer is offline” error, license folder empty (ROG Ally X)

I purchased EA SPORTS FC 26 on Steam and it links to the EA App for activation.

I was able to play the game successfully before on the same device.

Now the game fails to activate and shows the error:

“We’ve noticed your computer is currently offline.”

Details:

- Platform: PC (ROG Ally X, Windows 11)

- Purchase platform: Steam

- EA App is installed and updated

- FC 26 is fully updated

- Steam online mode confirmed

Troubleshooting already done:

- Restarted EA App and Windows

- Cleared EA App cache

- Tested multiple networks (hotspot + Wi-Fi)

- Secure Boot: Enabled

- TPM 2.0: Enabled

- UEFI: Enabled

- Memory Integrity: Disabled

- EA Anti-Cheat repaired

- No VPN, no firewall blocks

Account status:

- EA support confirmed entitlements are correct

- No ban or restriction on the account

Important observation:

The folder

C:\ProgramData\Electronic Arts\EA Services\License

is completely empty, meaning no hardware-bound license is being issued to this device.

This appears to be a backend DRM / license authorization failure for the Steam → EA App version, not a local network or account issue.

Request:

Please escalate this for a license re-authorization or backend DRM sync for this device.