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Cooling0776's avatar
Cooling0776
Seasoned Novice
9 hours ago

Constant loading and disconnecting

on PlayStation game just keeps loading and then saying there was a problem connecting to ultimate team servers. So frustrating 

6 Replies

  • Cooling0776's avatar
    Cooling0776
    Seasoned Novice
    1 hour ago

    Removed every single game on my console and then rebuilt database and still same issue. My connection speed is good too as you can see 

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Thanks for getting back to me. Next, try clearing the cache and rebuilding the database with the instructions here. I've copied them for you below.

    Select Clear System Software Cache if you’re experiencing system feature issues or performance drops.
    Select Rebuild Database to scan the drive and create a new database of all content on the system. This option is useful if you’re experiencing system feature issues or a game icon remains on Home after it has been deleted.

  • Cooling0776's avatar
    Cooling0776
    Seasoned Novice
    3 hours ago

    Done that it didn’t work so deleted the game and reinstalled it. Still same issue 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    No worries! Thanks for the response. Let's see if power cycling your equipment will help. Please follow these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hold down the power button on your console until it turns off
    3. Plug in your modem/router and restart your PlayStation

    Try playing again and let me know what happens. Thanks!

  • Cooling0776's avatar
    Cooling0776
    Seasoned Novice
    4 hours ago

    Sorry only getting back to you now. No still got same issue after doing everything you said.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi there. Try using the web/companion app to delete your squads. Not the players, just the squads. Then, create a new one, but leave it empty. Try Ultimate Team again and let me know if that helps or not. Thanks!

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