I have contacted the ea help system, and after 5 hours they didn't get any answer that solved my problem, so they asked me to write in here to see if anyome else had this problem and got it solved.
Basically when I opened the fc26 via ea app on pc it crashed, just appeared a black screen, then it closed and opened ea app again, I will leave a video of it attached below.
I tried creating a new windows account and same thing happens
Community ManagerWhen you say his FC 26 runs perfectly fine on your PC, do you mean he can log in with his account on FC 26 on your PC and it loads fine?
Community ManagerTry signing out and then back in to the web/companion app. Let me know if that helps or not.
EA_Aljo, jumping back in since I'm in the exact same situation as Sostrovas. I've been following this thread closely because every step he describes mirrors what's happening to me, and at this point it's been almost a week without being able to play.
Quick recap of what I've already tried, all with no result: repaired the game, fully reinstalled it, manually deleted C:\Program Files\EA\AC and reinstalled EA AntiCheat by launching FC 26 as administrator, updated NVIDIA drivers, disabled NVIDIA App and Discord overlays, deleted everything inside Documents\EA SPORTS FC 26, disabled cloud saves, freed up significant disk space on C:, ran the clean boot procedure (msconfig, hide Microsoft services, disable all, disable startup items), and restarted the PC properly multiple times. The behavior is identical every single time: launch from EA App, Javelin loads, game window opens to a black screen, closes itself after about 10 seconds, no error message.
I also want to make this very clear because I think it's the most important data point in this thread: I tested the cross-account scenario, exactly like Sostrovas did. A friend logged into his EA account on my PC and FC 26 launched and ran perfectly fine, no black screen, no crash, nothing. Same hardware, same Windows install, same drivers, same overlays, same everything — only the account changed, and the game worked. That single test rules out my GPU, my drivers, my Windows build, my anti-cheat install, my overlays, my disk, my user profile, and every other local variable people normally chase. The only variable left is my account.
So I'd like to be straightforward: I'm not going to keep reinstalling the game, reinstalling Javelin, deleting folders, toggling cloud saves, creating new Windows users, or running clean boots. All of that has been ruled out, both on my end and on Sostrovas's, and repeating the same checklist isn't going to produce a different result. I want to respect your time and mine.
I paid full price for this game, I've invested time setting it up, and I haven't been able to launch it for nearly a week through no fault of my own. At this point I need someone from the Javelin team or the account/entitlement team to actually inspect my account on EA's side, because that's where the issue clearly lives. If there's a silent flag, a corrupted entitlement, or a server-side block, we can't fix it from here no matter how many reinstalls we do.
Can you please escalate this to a team with account-level visibility? I'm happy to provide DxDiag, logs, account info, anything they need. Thanks.
System: Windows 11, AMD Ryzen 5 4600, NVIDIA RTX 3050 6GB, 16GB RAM.
It doesn't help, I log on every day to do the daily sbcs via webapp so I know it doesn't help
Community ManagerCan you both get me a new DxDiag?
This is a pretty unique issue. It may require a deeper investigation. Thanks for sticking with me and apologies for the delayed response.
EA_Aljo, no problem, attaching my fresh DxDiag below. Just to set expectations clearly: nothing has changed on my side since my last reply. The game still launches to a black screen and closes after about 10 seconds, every single time. I haven't done any new troubleshooting because, as I mentioned before, the cross-account test already ruled out everything local, so there's nothing new for me to try from here.
