FC 26 Account-Specific Backend Data Issue-EA Support NO Help AT ALL

I am posting this because I have been dealing with an account-specific FC 26 server connection problem and EA Support has repeatedly failed to actually investigate or resolve it.

For roughly the past 48 hours, my EA account has been intermittently unable to connect to the FC 26 servers. When I click "Let's Play," I receive:

"Unable to load information from the server. Please try again later."

This happens roughly 50% of the time I attempt to play.

The important part is that I have already isolated this as an account-specific problem.

I have performed a controlled test:

My EA account → my PC → fails

My friend's EA account → my PC → works

My EA account → my friend's PC → fails

My friend's EA account → my friend's PC → works

So the problem follows my EA account, not my PC, not my Windows installation, not my FC 26 installation, and not my internet connection.

I have also completed every troubleshooting procedure EA provides for connection issues, multiple times, as well as additional troubleshooting that isn't even listed on EA's website.

I have contacted EA Support repeatedly about this issue. I have been told multiple times that the issue would be sent to a technical team, only for the case to eventually be closed without the problem being fixed.

At this point I am not looking for another DNS reset, cache deletion, reinstall, router restart, or other generic troubleshooting procedure.

I need someone with the ability to actually investigate my EA account and determine what is wrong with the FC 26 account/profile/backend data associated with it.

There is clearly something different about my account because another EA account can connect normally on the exact same hardware and network, while my account can fail on two different computers.

I also have an EA Play subscription that is expiring tomorrow. I have no reason to renew a subscription for a game that I cannot reliably access because of an account-side problem that EA Support has repeatedly failed to resolve.

What EA Support looked like this time

I explicitly told the first agent that I had already completed the troubleshooting and that the problem was account-specific.

The agent transferred me to another queue.

The second agent then immediately asked me for the same information again. I explained the situation again and specifically asked them to check my account for anything that could be causing the problem.

I was then asked whether I had tried the troubleshooting steps.

I responded that I had already done them 15–20 times.

The agent acknowledged that I had already performed them, and then offered to create another ticket to send the issue to another team.

Here is the relevant portion of the conversation:

Me:

I have not been able to connect to fc 26 servers for about 48 hours. there is a problem with my account. my account wont connect to servers but when i try my friends account it connects no problem. same thing happens when he tries my account on his computer, it doesn't let him connect, but lets him connect on his own account.

my ea play subscription is ending tomorrow. if this is not fixed asap i will not be renewing. i genuinely cannot play the game half of the time i want to play the game.

please do not ask me to troubleshoot. i have completed every single troubleshooting step listed on ea's website plus WAY more. i need whatever backend problem affecting my account to be fixed.

i am tired of my tickets being closed without the problem being fixed. this is completely unacceptable and i will not accept the continuation of the treatment i am getting

EA Support:

Have you tried the troubleshooting steps

Me:

bro did you read anything i just said to you

"i have done every troubleshooting step listed on your guys support page plus WAY more"

EA Support:

I know you have already perform the troubleshooting steps beofre

Me:

yes i try them everytime

EA Support:

Okay Should I send you concern to the team so that this can fix this up immediately asap

Me:

so what makes you the "advanced team" if the only thing you can do is suggest troubleshooting steps listed on your page already

like i said

i have done this 15 or 20 times already

youre gonna make a ticket or whatever and then theyre going to close it

with nothing being fixed

EA Support:

I will not suggest you troubleshooting steps since you have already tried it

Me:

im just gonna cancel my membership

go ahead make a ticket or whatever

but im just gonna not renew my membership tomorrow

no point in paying for something i can't use half of the time

EA Support:

Do you want to cancel the subscription

Me:

yes

EA Support:

I will help you with that

Me:

dont need your help with it ill do it myself

just make the ticket about the issue im having

EA Support:

You will receive an email with the subject line "Please verify ownership of your EA Account" in your Inbox or Spam inbox. Can you please share the 6 digit code from the email?

Me:

is this for the cancelation or for the ticket

EA Support:

Yes

Me:

which one

is it for a ticket

or to cancel my account

EA Support:

You need to cancel the subscription right

Me:

i dont need your help to do it

all i need you to do is forward my case and issue im having to someone that can actually fix it

EA Support:

I can fix your issue

Me:

please tell them its a backend account issue

bro canceling my account doesn't fix the issue im having like what

EA Support:

Okay I can cancel the subscription

Me:

if it isn't fixed and i still cant play i will not renew

This is the problem I am having with EA Support.

I am not asking for someone to teach me how to restart my router.

I am asking EA to investigate why my account fails to connect to FC 26 on multiple computers while another EA account connects successfully on those same computers and networks.

I have already provided the evidence necessary to establish that this is account-specific.

If there is a technical limitation preventing first-line support from accessing or repairing whatever account-side data is causing this, then please escalate this to someone who actually has that ability instead of repeatedly closing cases after sending the same troubleshooting checklist.

I genuinely just want to be able to play the game I paid for.

EA: please investigate the account. Don't send me another troubleshooting checklist.
This is absolutely unacceptable. This problem has been going on for months, multiple tickets have been created, with Live Chat being contacted 15-20 times and offering zero help each and every time. The fact that you are one of the biggest publishers in the entire video game scene and outsource your live chat and support to India is just unreal and reflects how little EA cares. There is a genuine language barrier every single time I try to talk to support, not that it matters because all 3 levels of support the most they can do is ask me if I have tried the troubleshooting steps listed on the EAhelp part of the site. If this issue is not resolved in the next 26 hours I am done for good.