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Abdul_6996's avatar
Abdul_6996
New Rookie
5 months ago

Fc 26 online features unavailable.

Hello.on 31st March 2026 I was playing Gauntlet on fc 26 on ps5.after the match ended and I won it kicked me out.this happened twice in a row.then all of a sudden it wouldn't let me even get into ultimate team or pro clubs.i have already went past the 24 hour mark since the issue started I contacted multiple advisors.they said"your compensation request has been already escalated to the concern team. "And also More information will be provided soon to the players, including any potential compensation, once the issue has been resolved. Please keep an eye on our official [forums/website/social media] for updates.

I managed to get in touch with a technical team worker or something and he manually reset the game session and it still won't work.he told me the issue has been reported to technical team and if I want compensation I have to report it here on forums.

This is ridiculous!I paid over 100 euros for this game and I cant access ultimate team for over 24 hours?and won't even get compensated for it?wow.

If anyone else is having the same or similar issues please let me know.

I want my game fixed and want my compensation.ive been soo patient and kind to the advisors but im losing it now.

Thanks.

19 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Try rebuilding the database and clearing the cache with the instructions here. Also, restore your licenses with these steps.

  • Abdul_6996's avatar
    Abdul_6996
    New Rookie
    5 months ago

    Dns settings thing doesn't work.i tried the delete all squads on the companion yesterday that didnt work either.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Try using alternate DNS settings with the instructions here. If that doesn't help, use the web/companion app to delete your UT squads. Just the squads, not the players. Then, try loading into the various modes again.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Thanks for trying. As a test, change your connection to use a mobile hotspot. Let me know if you can then connect. Again, this is just a test.

  • Abdul_6996's avatar
    Abdul_6996
    New Rookie
    5 months ago

    Does it work for u now?if so how do u fix it

  • zorroserega's avatar
    zorroserega
    Traveler
    5 months ago

    This is not work. This problem from first gauntlet and EA not fix this. 

     

    Any compensation? No! Nothing for us. EA not working. 6 months release game and not fix this problem. 

  • I unplugged everything waited a few minutes,plugged everything back in,turned off,Ps5 turned it back on reconnected to my lan cable and it still doesn't work.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there. Let's see if power cycling your equipment will let you connect to UT and Pro Clubs again. Please follow these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Let me know what happens. Thanks!

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