FC 26 Unplayable | Account-Level Issue | Request for Senior Advisor Contact

Dear EA Support Team,

I am writing to formally escalate a critical issue with FC 26 that has rendered the game completely unplayable for over a month. This began immediately after the last update and has progressively worsened to the point where I cannot load the game or play for even a single minute.

Key Details:

Issue started after the most recent update and has gotten worse.
I have completed all troubleshooting steps: deleted/reinstalled the game, cleared cache, rebuilt PS database, reset Wi-Fi.
My console and internet connection are perfect; this is the only game affected.
EA previously confirmed this is your issue, not mine.
Something appears to be wrong with my account or game data.
I have been a loyal EA customer for over 20 years, and this experience—combined with poor customer service so far—is completely unacceptable.

I am requesting:

Immediate escalation to your specialist team for account-level investigation.
A clear timeline for resolution.
Direct contact from a senior advisor to keep me informed.
Serious compensation for over a month of downtime and inconvenience.
Please treat this as a high-priority case. I expect prompt action and transparency.

Thank you.