Forum Discussion

Rising Novice

2 months ago

Solved

FC26 Ultimate Team Login Issue

Hello, I need your help with something. I'm having trouble with Ultimate Team mode on my PS5 today. Sometimes I encounter connection errors, sometimes a frozen screen. I've uninstalled and reinstalled the game. My internet connection is fine. Even after uninstalling and reinstalling, the problem persists. I constantly have to close and reopen the game. After opening a package, it says the store is updating and gets stuck on that screen. After an online match ends, the "finish match" screen doesn't appear. How can I solve this problem?

EA_Aljo
2 months ago
vzorlu106 okansayar

Please try clearing your console's cache and rebuild the database with the instructions here. Let me know if this helps or not. Thank you.

55 Replies

chris_gian96
New Novice
2 months ago
I am facing the same problem and even with the solutions that suggested to clear my console’s cache or deleting my squad and rebuilt one empty one the problem continues . This happens only in ultimate team mode
EA_Aljo
Community Manager
2 months ago
vzorlu106 okansayar

Please try clearing your console's cache and rebuild the database with the instructions here. Let me know if this helps or not. Thank you.
okansayar
New Novice
2 months ago
Exact same problem on me too. I even reset my playstation , but still persists. I can play live events etc but it stucksnat menus. and also everytime i open ultimate team it reinstalls last.small updates.
vzorlu106
Rising Novice
2 months ago
Thank you for your feedback. I followed your instructions and had no problems logging in, but I'm still experiencing freezing issues in the transfer shop :(
The FC logo continues to spin. I would like to reiterate that I am not experiencing any problems with my internet connection.
EA_Aljo
Community Manager
2 months ago
Hi there. Please try using the web/companion app to delete your squads. Not the players, just the squads. Then, see if you can load into UT again. You also may need to create an empty squad. Let me know what happens. Thanks!