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rizzwizzz's avatar
rizzwizzz
Seasoned Newcomer
1 day ago

Getting "Unable to connect to the EA servers..." mid game

PC user here. I can enter the game, open Ultimate Team (or even Seasons), and start playing, but after 1-2 minutes into the match, I get this "Unable to connect to the EA servers....." pop-up.

I have done almost everything- router restart, Steam reinstall, opening from EA app etc. but nothings working & getting kicked out from the match constantly.

Has anyone experienced this before and successfully fixed it? If so, I'd really appreciate your help.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Normally, disconnects mean you have packet loss. Let's see if these connection troubleshooting steps will help. If they don't, try contacting your ISP to see if they are noticing any issues with your connection. Thanks!

  • GenSoapGuga's avatar
    GenSoapGuga
    Rising Newcomer
    1 day ago

    I'm having the exact same problem, the different is I'm playing Clubs, but the symptoms are basically the same. I've also done multiple connection tests here in my PC, installed a VPN to check for routing problems, but nothing worked. I'm having this problem for days now, ever since the title update that bugged all connections. I've done the connection check, and it seems reasonable, honestly.

     

  • rizzwizzz's avatar
    rizzwizzz
    Seasoned Newcomer
    1 day ago

    Hello, I am getting results (ALL LOSS) whenever matches disconnect (I've attached a screenshot of my Seasons journey) but somehow this is not affecting the Connection Score. Also, NO, I am not using a wireless connection. I am using a broadband connection.

    After your previous message, I tried playing another Seasons online match (as usual, I got disconnected mid-game) to check whether it would count toward the Connection Score. However, it still shows "No Data Found."

    If you'd like me to play a few matches in a specific game mode or change anything in my system or in-game before playing, I can do that as well. Thanks

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    You should still get results even when matches disconnect. Are you on a wireless connection by chance?

  • rizzwizzz's avatar
    rizzwizzz
    Seasoned Newcomer
    1 day ago

    Hello. As per your instruction, I went there but I encountered another issue. As you can see in the attached Screenshot Connection Score, it shows "No Data Found."  One possible reason for this is that I haven't been able to complete a single online game because I keep getting the "Unable to connect to the EA servers..." error mid-game. This happens in Seasons matchmaking, Clubs, UT Play & every other online mode I've tried. Shared Usage Data was turned on while I was attempting to play the match.

    I have also attached my ISP score in case it helps. If there's any additional information you need from my side or anything more to do from my side, I'd be happy to provide & assist further. Thanks

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