Incorrect Rivals Rewards – Division mismatch at rewards lock

Hello EA Team,

I am reporting an issue regarding my Rivals rewards.

During the week, I reached Division 1 and played multiple matches at that level. I did not intentionally demote or manipulate my division before rewards were locked.

However, I received Division 2 rewards, which does not match my in-game progression at the time of rewards distribution.

Based on how the Rivals system is described, rewards should reflect the division at the moment of rewards lock. In my case, there appears to be a mismatch or inconsistency in how my division was recorded.

I believe this may be a bug or an incorrect update of my competitive rank before rewards were issued.

I have attached screenshots showing my division progression and the rewards received. If needed, I can provide additional evidence such as match history.

Please could a community manager review this case and confirm what happened?

Thank you.