My evolution can't be redeemed and it's stopping me from opening packs in FC 26

I haven't claimed my season pass for a while and whrn I did I got this evo that I can't redeem and it's stopping me from opening any packs it's ruined my progress and i have packs sitting and I can't do anything when I try to redeem the evo it tells me there's been a problem and restarts my game but every time I try to redeem it again it shows the same thing so If EA or admins could help me that would be wonderful my EA ID is Messi1959 so please ea help me with this problem it's affected me badly