Ongoing Severe Cutscene FPS Drops – No Effective Fix Provided

I’m reporting again that the severe FPS drops during cutscenes in EA FC are still happening, even after following every troubleshooting step that has been suggested so far.

Here is what I have already done:

Updated Windows to the latest version

Updated AMD drivers to the latest version

Changed in-game graphics settings in multiple configurations

Cleared the EA App cache

Edited configuration files manually

Restarted and reinstalled necessary components

Despite all of this, the issue persists: gameplay runs at 144 FPS, but every cutscene drops to 5–20 FPS, making the game extremely unpleasant to play.
What makes this worse is that hundreds of players are reporting the exact same problem, so this is clearly not an isolated case or a user-side issue.

For a game costing 70€, this level of performance is unacceptable. I’m genuinely asking EA to acknowledge this as a widespread issue and provide a real fix, instead of repeatedly redirecting players to the same generic help articles that don’t solve the problem.

If needed, I’m willing to provide logs, system information, or anything else required so your team can properly diagnose this.

I expect this to be escalated, as the current support responses are not addressing the actual problem.