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Mehdiparrain's avatar
Mehdiparrain
Rising Novice
28 days ago

PSN Linked to Wrong EA Account – FC Hub Not Working

Hello,

I am on PS5 and I have two EA accounts with two different email addresses.

My PlayStation account is linked to the old EA account, which is blocking access to FC Hub and FC Pro rewards on EA FC 26.

I am unable to create a case through help.ea.com (no confirmation email and no case history visible).

Could you please identify both EA accounts and transfer the PSN link to the correct EA account?

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hi there.  You should be able to open a case to get some help with this. Try following these steps:

    1. Go to help.ea.com
    2. Type EA Account into the search field
    3. Select the EA Account tile
    4. Click on See more topics
    5. Select 'I need to update my EA account information'
    6. Click on the option for chat

    That should let you open a case. Thanks!

  • Mehdiparrain's avatar
    Mehdiparrain
    Rising Novice
    28 days ago

    The live chat option is not visible for me. I tried to open two different tickets for my two issues on help.ea.com, but the problem is that my case history is empty and there is no tracking available. I also attempted to contact support on Twitter/X, but I have not received any response. I have been trying for several days without receiving any assistance.

  • Mehdiparrain's avatar
    Mehdiparrain
    Rising Novice
    21 days ago

    After several attempts over two weeks, visiting forums with no response, and contacting online support, all I get are automated replies saying: “Yes, we are aware of this issue, many people are affected, but we can’t do anything for you.” And this is all for a simple account synchronization. I’m certain that at most five commands would have been enough. Instead of playing and enjoying the game I paid $110 for, I spend my time searching for a solution that isn’t even my responsibility. I’m quitting FC26, and this is the last time I will use any EA service.

  • Mehdiparrain's avatar
    Mehdiparrain
    Rising Novice
    21 days ago

    I have been chasing this issue for more than two weeks now, and no solution has been provided. I can’t even play the game.

     

    I contacted you regarding a major blocking issue that has been ongoing for over two weeks, and I still haven’t received any proper response. I also posted the problem on the forum without any feedback, and every time I try to contact support via live chat, I only receive automated bot replies.

     

    After changing my EA account email, EA FC 26 Live Services no longer work on PS5.

    FUT Web App works correctly, but PS5 Live Services (FC Hub / Season XP) are unavailable.

     

    This issue clearly requires a manual resynchronization of my EA FC 26 Live Services.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    21 days ago

    There is no such thing as a "manual resynchronization of FC 26 Live Services". It sounds like you're talking about the issue here where we have posted a workaround.

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