自我提供所需信息以来已超过72小时，复诊也超过24小时。到目前为止还没有回复。
这是Steam上的付费游戏，我根本无法启动。请将此案升级到更高层级的支持，或者提供其他联系方式。
如果48小时内没有回复，我只能向Steam申请退款并提出投诉。
我的案例参考：Steam购买FC26——无法获得游戏
谢谢。
Community ManagerHey liang_yi_jun0509 when posting on the English boards, we would ask that all posts be in English.
You can use a translator if need be.
Darko
Hi Darko,
Sorry for the language issue. Here is my problem in English:
I bought FC 26 on Steam, but when I launch the game, it shows "Unable to get game" error.
What I've tried:
· Steam purchase is completed
· EA account is linked to Steam
· Verified game files
· Cleared Steam cache
My EA account email is the one linked to this forum account.
Please find the error screenshot attached.
Thank you for your help!
Community ManagerHey liang_yi_jun0509 do you have multiple Steam accounts?
Could be that you are logged into a secondary account that does not have the game.
Darko
No, I only have one Steam account, but I have already requested a refund. If I repurchase it, will that possibly solve this issue?
hello?
