Community ManagerHey liang_yi_jun0509 when posting on the English boards, we would ask that all posts be in English.
You can use a translator if need be.
Darko
Hi Darko,
Sorry for the language issue. Here is my problem in English:
I bought FC 26 on Steam, but when I launch the game, it shows "Unable to get game" error.
What I've tried:
· Steam purchase is completed
· EA account is linked to Steam
· Verified game files
· Cleared Steam cache
My EA account email is the one linked to this forum account.
Please find the error screenshot attached.
Thank you for your help!
Community ManagerHey liang_yi_jun0509 do you have multiple Steam accounts?
Could be that you are logged into a secondary account that does not have the game.
Darko
No, I only have one Steam account, but I have already requested a refund. If I repurchase it, will that possibly solve this issue?
Community ManagerHard to know liang_yi_jun0509 but the message you shared would point to an issue with having more than one account.
When did you purhcase the game and were you able to launch it for a period?
Darko
