Hey, glad you posted that you have this problem too. Maybe if more people write about it, they will finally decide to do something.
Unfortunately, this has been broken for me for seven days now. The worst part is the realization that no one is able to help us. From what I've understood after many conversations with support, if a problem affects only a small number of players, it's not a priority, and all we can do is wait for them to eventually fix it.
It's sad, because I bought the Ultimate Edition, and the product I received is faulty. But nobody seems to care. If you're not a well-known personality with a community behind you, you are a nobody to them and you'll just get swept under the rug with scripted lines like, "I'd love to help you, but I can't do that myself."
This is clearly EA deceiving its customers. Support says they are passing the information to the "dedicated team," only to then close the case with a "no fix available" status. It's an absolute joke.
Maybe if more people with our problem show up - and after searching what feels like the entire internet, I know there are others out there who can't get any help – someone will finally take this issue seriously.
Yeah I fully agree with you on everything. Found a handful of others reporting the exact same issue but no one from EA responding to it. I submitted 2 tickets myself and made a forum post too (to which they haven't responded), while reacting on other forum posts like yours. I also had an online chat with an EA employee but they told me something similar like they told you. Exact quote: "If it is possible to unlock manually than i would have done it for you."
Luckily, I have found some kind of workaround after trying different things. I play on an Xbox Series S so I don't know if the same works for Playstation, but here it is:
I deleted the 'new gen' version of the game (the Xbox Series X/S version, so this would be the PS5 version for you) and I installed the last gen / Xbox One version of the game (this would be the PS4 version for you, but I don't know if this is possible to do on PS5). In the last gen version, everything works fine and I can now also list players on the transfermarket on the Companion app and Web app too.
Still annoying though to use the old gen version as the graphics are worse, load times are way longer and I don't think you are able to play together with friends who use the new gen version. I will try to switch back to the new gen version of the game tonight, and hopefully everything still works then🤞
Will keep you posted.
Hey, I did exactly what you described, but on the PS5. It was a lucky coincidence, as I happened to have both the PS5 and PS4 versions of the game installed.
It works exactly as you said. After launching the PS4 version, I get no error on the console when listing players for sale. Successfully listing a player there also unlocks the Companion and Web App, allowing me to list players in the apps again.
The problem returns immediately after connecting to the servers on the dedicated PS5 version. After launching the PS5 game, the old error returns on the transfer market: "It is currently not possible to connect to Ultimate Team. You will now be returned to the main menu." Connecting to the servers on the PS5 version also breaks the Companion and Web App again. To be able to list players for sale, you have to go back to the PS4 version, and everything works once more.
I tried reinstalling the dedicated PS5 version, but it had no effect. I guess all we can do is wait until someone graciously decides to fix this. In the meantime, we're stuck with the hassle of listing players on the old-gen version just so we can actually play on the new-gen version.
Thanks a lot for your help. I honestly don't understand how EA's official support was unable to find any solution to this problem for over a week.
Looking at how they operate, maybe we'll get a Christmas present from them and the game will finally work correctly, because I'm not even fooling myself into thinking it will happen any sooner. I have never in my life encountered such unprofessional customer service; they should be ashamed that things like this are happening under the EA banner. I won't even comment on the fact that the EA representatives who are present on this forum have not shown the slightest bit of interest in our problem. It's simply a disgrace.
Glad it also worked for you! I have the same problem however when switching back to the new-gen version of the game; the transfer market is then once again blocked, also on the web-app and the companion app. So, for listing players, we indeed need to switch back to the old gen version every time. Very annoying. Hopefully EA will fix this transfer market bug on new-gen versions of the game soon, but like you said, maybe we'll get a Christmas present ;)
