I am facing the exact same permanent ban issue (likely a technical false flag). Your specific response from the advisor (Mayank/TOS) is what many users are failing to achieve.
Could you please clarify two critical steps for me?
How did you manage to contact that specific advisor (Mayank)? Did you use Live Chat repeatedly, or was it an email reply?
What was your Case Status when you received the final unban email? Was it still "Waiting on Studio" or had it been "Denied" already?
I have already submitted my strong technical defense (official controller software issue). I just need to understand the successful route to ensure my file is prioritized.
Thank you so much for your help!