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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there. Let's see if a thorough power cycle of your equipment will help. Please try these steps:

  1. Unplug your modem/router for 2 minutes
  2. Hard restart your console by holding down the power button until it turns off
  3. Power it all up and try playing again


Let me know how it goes. Thanks!

Ahadiabdul's avatar
Ahadiabdul
Seasoned Rookie
2 months ago

It’s not working at all during day time somehow its possible to connect but when its going to be content time I mean from 4 pm UK time up to 8 pm uk time its impossible to connect to servers this EA problem not my ISP and I have told about this problem more than 50 times and it never get solved regarding my ISP this the only ISP with low ms in my country and I would not change I even told the problem to my ISP the told the problem is from EA servers not my internet but never talk a single word about this problem 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Thanks for getting back to me. As a test, can you switch your connection to use a mobile hotspot? I'd like to see if that lets you connect.

    • Ahadiabdul's avatar
      Ahadiabdul
      Seasoned Rookie
      2 months ago

      It doesn’t matter if I can get connected to mobile hotspot are not because as I told The ISP im using is the only ISP with low ping and I don’t want any Other ISP with High ping EA should fix its servers and I should be able to connect to servers using any ISP like before in FC24 an FC25 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 months ago

        It matters if you can connect because it helps narrow down where the problem originates from. Can you try this and let me know if it works or not?

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