I didn't get my game points

I bought the game at the time of the Year Team, and there was an offer on it, and when they switched me to choosing the version, I saw that they would give me special content for the Year Team and 2000 points every last month. I bought it on February 16, 2026 on the basis of that, but now I have not received anything, neither points nor content. I waited two days, and on February 18, I wrote to technical support and he told me that he will receive it every last month, and since then I have not paid attention because I do not play. A lot, but when my passion for the game returned and I was shocked that I had not received anything, I spoke a short while ago with an advisor, and we stayed for an hour, and he gave me useless solutions, such as rebooting the device and repairing the game files, and we remained in this state for an hour, and the last thing, when I gave him the order number, he told me that in this version you will only get the content of the Sunnah team, so I told him that I did not get anything, and he told me that I cannot help you, and that I am restricted, and I received a machine and conversations that showed that I was correct.

But I want my rights, so I ask one of my managers to look into my matter, please