I haven't received my pre order perks fc26

I ordered before 26 August and still haven’t received any of my perks in FC26. I have already Restarted my PS5, Reinstalled FC26, Restored licenses but nothing works. I even contacted chat support, waited 2 hours, only for unqualified support to tell me to post here in the forums for other members to upvote. This is so frustrating. I can't even play any of the game modes because of a poor team.