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MarioOliver410's avatar
MarioOliver410
New Novice
1 month ago

I've waited 21 days and still no result.

 My account was banned for trading in-game currency, but I didn't do anything wrong. I didn't trade privately. I acquired a tradable Mbappé, sold it, and got banned. Why is the studio so inefficient? I've waited 21 days and still no result. Who knows if my case is stuck? I've spent at least $20,000 on this game. Why are they doing this to me? Even if they don't unban me, why don't they give me a result? Why keep waiting like this without any timeline? Even if they unban me in a year, who cares? This will only reduce the number of players. Those who genuinely trade in-game currency and cheaters haven't been punished, while I, who have been consistently spending money on in-game currency, am banned. It's ridiculous.

Has anyone else had a similar experience? Has anyone filed a complaint recently? How long did you all wait?

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1 Reply

  • onelovechris's avatar
    onelovechris
    Seasoned Novice
    1 month ago

    I have the same problem and also really didn’t transferred coins. You have to make a DSAR request. They are not responding to that bit EA has the duty to do so. So I already mailed their privacy officer. And eventually will do it with the EU authorities if they don’t give the details so I can react. 

    now they just saying the re-investigate it and stick with their decision. But that’s not answering my request. 

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