Mass False Bans for “Balance Transfer” on PC
Throwback to 24.12.25, when EA’s automated detection system flagged thousands of PlayStation accounts for “balance transfer.” After 8–10 hours, they fixed the issue and unbanned everyone with a singl...
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The things I've had to deal with in the past days are ridiculous so I'm going to share my experience here for people that might face a similar situation. I will give updates below this post if anything happens in the meantime.
This is the second time i make this post, first time got removed for no given reason.
A couple days ago i got an email in the middle of the night, saying i was permanently banned from FC 26.
I can only guess why i have been banned for ''coin transfer'', as the email stated, but its ridiculous that the automated ban system even flags an account for what I'm about to share.
I play on PC, which has a much smaller playerbase than console, which means the transfer market is a lot less active in comparison. I was awake super late at night for a couple days (around 5am GMT+1), so i started trading, bidding on hundreds of more expensive, rare cards, since they can fluctuate in price a lot. They can potentially make you a lot of profit if you get lucky and win one of those bids, which i eventually did. A few each night, maybe 1 out of 20 players i was bidding on. All this data is easily accessible data for EA. Of course, i then sold those players for the price they were selling for at that point in time.
What's most ridiculous to me is, that it is literally impossible to transfer coins through bid? Like, everyone could just bid on the same players I make a bid on, which people did on most of them.
Why am i being punished for normally using the transfer market?
I understand that this might have been issued by an automated system, but why has my first ban appeal been denied almost immediately, without anyone actually looking into things? It should be blatantly obvious that i haven't done anything against the TOS.
How is this the way a long time paying customer that never had any problems with their account in any way shape or form is being treated?
I've spent countless hours (900+ just in FC 26) and a lot of money this year again, while passionately building my account to where it is right now, just to get banned right before the biggest promo of the year? I have already missed out on a lot of things that expired over the last days. Why would I ever participate in coin transfer, when I barely ever even use expensive players bought on the transfer market? Easily 80% of the players I use are evolutions, with the other 20% probably being 15% SBC players. Also, why would I ever be stupid enough to risk my account, that has been in good standing for many years? There is countless more reasons why none of this makes any sense.
My case has been stuck at ''Waiting on Studio'' for DAYS now.
I'm not even sure if i will get my account back at this point, since i have not heard any reasoning for my ban other than the general topic.
I'm beyond frustrated and scared that i will not be unbanned since I unfortunately haven't had a single positive experience with EA Help this far.
I have also opened another case with a ''Data Subject Access Request'', basically asking for them to send me the market data related to my account so i can prove that i haven't done anything wrong. No response for this case yet.
If anyone has any idea what options I still have, please let me know, I'm desperate for anything that could help me solve this misunderstanding at this point.
Same thing happened to me on PC on Sunday 11th after working hard to build up to 1.7 mil coins and trading legitimately.
Coin wipe appeal denied, transfer banned and then appeal pending referencing the coin wipe.
here is my story:
I just wanted to update on this.
I started playing FIFA in 1997 and have played up to FIFA 17 - mainly ultimate team then and really enjoyed packing TOTY CR7- unfortunately due to life circumstances (children) I gave up playing till FC23 when I restarted.
I want to prefix that I have never gone against the terms of service and never abused the game/transfer market or bought or sold any coins. I am also in real life in an extremely responsible position (life and death decisions) and have always payed my taxes and never had any penalties imposed for my driving licence or have never broken the law!
I started playing FC26 shortly after launch and mainly ultimate team and slowly but surely started with good squad and completed the objectives as the seasons progressed and managed to assemble a very nice untradeable squad.
I had an aim of improving my chance of buying my favourite player (Mbappe) who was 1.5million coins until recently by actively trading on the transfer market.
I sought to buy my teams on Sunday night after champs and sell before next champs to make modest profits with the aim of buying my favourite player around the time of TOTY
I also bought TOTW for 12.75k on Sundays and sold for 15k to make modest profits toward SBC times etc
I noticed an Evo on Friday 9th of January -fountain of youth and learned CR7 gold would fit so I bought him for 5.7k then changed my mind as I heard he would not have rapid step and sold him for market value at the time of 9k (prices had almost doubled due to his scarcity). I then changed my mind again on Saturday and bought him back but this time for 10k (prices had maxed due to Cr7 going extinct on PC). Long story short I was still of 2 minds and sold him again for 10k and took a small loss. It was instantly bought as there were no CR7 Ronaldo’s (gold) on the market.
I eventually amassed 1.682million coins by 10th January and was really pleased that I could buy Mbappe and perhaps 1 or 2 TOTY players.
I was horrified to discover the above email on Sunday the 12th January that I received an email suggesting I was involved in coins transfer and had all my coins wiped but I was able to play the game. That day for only the 2nd time I played and got promoted to Division 6 in Rivals and looked forward to playing my 2nd champs, only I didn’t as losing all my coins given I was innocent (did not participate in coin buying or distribution but was coin wiped), left a bitter taste in my mouth. All the past 3 months of hard work were taken away through no fault of my own.
This was my coin balance and team on Saturday 10th January night before going to bed:
I of course sent an appeal on Sunday 11th January night, as I felt I was incredibly unfairly punished for no wrong doing:
My CASE ID :
234936996
this was opened as I had closed my original case by mistake
Original Case ID:
234906488
This is the text of the case details I had sent:
234906488
Case ID
Can I chat with EA advisor please :
I feel I have unfairly coin wiped and did not engage in balance transfers.
I was punished in error, as I have not exploited game mechanics or used 3rd party tools or used coin purchasing in this account.
My transfer market activity was consistent with normal in-game mechanics.
I would like to request a DASR (data subject access request) under applicable data protection regulations.
Please provide:
The specific reason for this action.
The market transaction logs or data points used to justify the punishment.
Confirmation my request has been reviewed by a human member of the TOS team, not an automated system.
I respectably request this appeal be escalated to the Terms of Service Team for a full and transparent review.
Thank you for your time and assistance.
Kind regards
Mpotluri
After 2 days I got this email today banning me from the transfer market on top of the on wipe!
I am utterly devasted and feel I’m automatically been effectively criminalised without any wrong doing.
I got this response from the TOS team I believe today in email:
I am so unhappy about this outcome as I’ve always been a person of integrity and honesty and this has shook my belief of playing by the rules rules and get punished for no wrong doing.
I am now scared of ever using the transfer market to better my team if this ever happens in the future
I would love the TOS (terms of service team) team to look against my case and see that I am a legitimate gamer and have never broken any rules, I also have amassed probably close to 1000 games in Ultimate team and wanted to better my skills hence got promoted to division 6.
Please Please look at my case again and overturn this case of miscarriage of justice EA!
Thank you
Got the exact same reply, which proves that they don't look at anything before denying the first ban appeal. This issue still not even getting acknowledged, days later is wild.
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