Unable to Access Ultimate Team in FC26

Hello EA Support Team,

I am contacting you regarding my EA account with the email [edit: email address removed] and username aliii_mahziar. I am unable to access the Ultimate Team (FUT) mode in EA SPORTS FC 26, although the main game runs without any issues.  

I would like to request a thorough review of my account to check whether there are any restrictions or bans applied to it. I have always tried to comply with EA's Terms of Service and Fair Play policies. If my account is restricted, I kindly request guidance on the necessary steps to restore access to Ultimate Team.

For your reference, here are some additional details:  

- Last successful login to FUT: October 16, 2025  

- Platform: PS5  

- Any purchases or transactions in FUT: None  

Thank you very much for your assistance. I look forward to your response.

Best regards,  

Ali Mahziar