War 🥺

Hello EA Support,

My name is Aviad and I am a player from Israel. I’m contacting you regarding a few issues that are affecting my experience in EA Sports FC.

Due to the current security situation and war in Israel, we often receive emergency alerts that require us to immediately leave our homes and go to a protected area. Because of this, there are many times when I am forced to leave matches in the middle of the game.

Unfortunately, this results in automatic losses, disconnections, and it harms my progress in competitive modes like Champions and Rivals. This situation is completely outside of our control, and many players in Israel are experiencing the same issue.

I kindly ask if EA could consider the situation of players in Israel during this difficult time, and possibly provide more flexibility regarding disconnections or penalties that occur due to emergency situations.

Additionally, I noticed that I am missing 2000 FIFA Points from my account. I would appreciate if you could please check this issue and help resolve it.

Thank you for your time and understanding.

Best regards,

Aviad

Israel