Forum Discussion
Follow these steps:
- Go to EA Help
• Log in to your EA account
• Select Games
• Open History of Punishments
Then:
- Open your existing case
• Click Review
• Choose Appeal
This ensures your request is treated as a punishment appeal, not a general support request.
Your appeal message must include a Data Subject Access Request (DSAR). This legally requires EA to perform a manual review and provide transparency around the data used to justify the ban.
In your message, you should clearly request:
- A manual review of your case
• A review by the EA Terms of Service team
• A Data Subject Access Request
• The market transaction logs or data points used to justify the ban
• Confirmation that the review is done by a human, not an automated system
Without these points, your appeal is likely to stay in EA’s automated review loop.
Requesting a DSAR changes how EA must handle your appeal.
- Requires a manual review
• Removes the case from automated decision making
• Forces EA to explain what data triggered the ban
This is especially important for players who believe they were flagged incorrectly after normal transfer market activity.
Good luck, I finally had an email yesterday that doesn’t seem automated after requesting this, but only says they are looking into it and looking for new info, but I’ll take it over the never ending “we did a full review and our actions stand” one.
Hey. Thanks for the suggestion. I already have an appeal open. And got a reply today which seems automated saying "they will review the case". If the appeal is rejected, I'll follow your approach.
The problem with these things is - you don't get any compensation for the days you're missing out on. It's really frustrating. And the sad part is - My ban category is "balance transfer" but they have banned me from playing any online mode (clubs, UT SB, etc). If they think there was any unjust transaction, they could have just locked me out of the transfer market. I don't even buy good cards. Just running a bronze club EVO. Now I'm losing out on all the chain EVOs that just came out. It's so disheartening. Why do they even do this to people randomly.
Are you aware as to how long appeals would take? I don't want to raise a duplicate one before the first is closed.