Appeal the ban
Hello FC Mobile,
I hope this message finds you well. I've been trying to reach out to you regarding the suspension of my account. I've not received any response to my previous tickets, and I'm getting concerned. I've been locked out of my account for 13 days now, and I'm unable to access my game. I've invested some money in this account, and I'm worried about losing my progress.
I've not committed any violation, and I'm requesting you to review my case and lift the suspension as soon as possible. I've submitted multiple tickets, but I haven't received any response yet.
I urge you to take my request seriously and resolve this issue at the earliest. I'm looking forward to hearing from you soon.
Thank you for your attention to this matter.
EA
Hi gwuud8t4056t,
I'm sorry you haven't heard back on your case yet. I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.
Our Terms of Service team can. There are certain steps for mobile players to send in an appeal. Could you double-check if these were the steps you followed to send in your ban appeal case?
If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.
- Open the webform.
- Fill out the form with as much detail as possible.
- Select Submit.
- Then select Email us.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
- EA_Lanna
