Forum Discussion

1170d5abf4a902b's avatar
1170d5abf4a902b
2 years ago
Solved

[Asking for Information] Last Transaction Still Processing

Hello there, i wanna report some problem who make me cannot top up on ea fc games, the problem start when the last day of fifa mobile exist and until now i cannot make any purchase on game, please please help me and my account, and i sent too my picture of bug and my user id

69 Replies

Replies have been turned off for this discussion
Show More
  • suthin67's avatar
    suthin67
    2 years ago

    I can’t purchase on my phone but can do it on ipad please help me to purchase pack on my phone. Thank you

  • xVivaChivasX's avatar
    xVivaChivasX
    2 years ago

    UID 375729036871364608 

    USING A IPHONE 14 pro max 

    No updates pending 

    Tried all the other steps first hasn’t worked so far 

  • Darioz15793's avatar
    Darioz15793
    2 years ago

    I currently have the same issue. I haven’t been able to purchase anything in game since September 30th. As it informs me it is still processing the previous transaction. I have spoken to the community service in game, however everything they have suggested hasn’t worked. Please see the below photos.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @suthin67 @cbrvw58wd3zx 

    Would it be possible to get the following information?

    • Player ID (Select the setting icon > UID):
    • Are you getting an error message? (If so what is it?)
    • What Device (make/model) are you using?
    • If possible, share a Screenshot or Clip...
    • Do you have any device or app updates pending?
  • Darioz15793's avatar
    Darioz15793
    2 years ago
    • Player ID (Select the setting icon > UID): my Player Id is 588376145345171456
    • Are you getting an error message? (If so what is it?) as I put in a previous message on this board I am getting a purchase failed, the last transaction is still being processed message. However my last purchase on the game was the 30th September. I have made other purchases on other games recently which have worked fine.

    • What Device (make/model) are you using? iPhone 11 Pro
    • If possible, share a Screenshot or Clip...
      screenshot is attached
    • Do you have any device or app updates pending? No software and everything up to date.
    • i recently went through deleting the app and re downloading, re signing into my account, restarting my phone, clearing my safari history, changing my Wi-Fi/mobile data. Nothing has unfortunately worked. 
  • hme5j597yfp4's avatar
    hme5j597yfp4
    2 years ago

    @EA_IlliumI am also having the same issue

    UID: 576442631847809024
    Error Message: Purchase Failed, the last transaction is still being processed.
    Device: IPhone 11
    Updates pending: I don’t have any updates pending

  • RickkyX's avatar
    RickkyX
    2 years ago

    UID: 398972149971759104
    Error Message: Purchase Failed, the last transaction is still being processed.
    Device: iPhone 12 Pro Max
    Updates pending: I don’t have any updates pending

     

Recent Discussions