Complaint regarding unfair pack luck and high diamond expenditure.

"Thank you for the response, but I find this explanation completely unacceptable. Saying that 'pack luck is the same for everyone' doesn't justify the massive disparity I am seeing.

Spending over 150,000 diamonds and only getting two 117 OVR players, while others get a full squad with just 50,000 diamonds, is not just 'bad luck'—it feels like a broken system for dedicated players. If playing more or investing more resources doesn't even guarantee a reasonable reward, then the system is fundamentally flawed and discouraging.

As a loyal player, I expect more than just a template reply. I strongly urge the team to re-evaluate the reward distribution for high-investment accounts, as this experience is making me lose all interest in the game."

Hey 1pbo2w4g1jp4​,

Just as a heads up, please don't include any personal or account details in your posts as these forums are publicly visible to everyone. 

As far as pack luck, we can certainly pass along feedback about the packs themselves. However, there is no individual account pack luck. You can view the pack probabilities for specific packs in-game directly, and these are the same for everyone. 

Pulling specific players or items from packs would just come down to the probability listed by tapping the "i" or "View Contents" button when you're looking at the pack itself. These do not take your play time or purchase amounts into consideration to keep things equal for everyone.

Thanks for the feedback and best of luck.