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1pbo2w4g1jp4's avatar
1pbo2w4g1jp4
Newcomer
5 hours ago

Complaint regarding unfair pack luck and high diamond expenditure.

"Dear EA SPORTS FC Mobile Team,

I am writing to express my extreme frustration regarding the ongoing unfairness in player rewards. To date, I have spent over 150,000 diamonds in the game, yet my rewards have been very poor, mostly receiving players between 110-115 OVR. I have only managed to get three 117 OVR players (Eden Hazard, Cafu and Socrates).

In contrast, my friends have built their entire squads with 116-117 OVR players by spending only 50,000 diamonds. This huge disparity is highly discouraging and feels completely unbalanced for a dedicated player like me.

I am honestly reaching my breaking point with this game. I kindly request you to look into my account and the rewards system. I hope for fair compensation or better rewards that reflect the amount of resources I have invested.

Thank you,

<removed>

[CM - Edited to remove personal details]

2 Replies

  • "Thank you for the response, but I find this explanation completely unacceptable. Saying that 'pack luck is the same for everyone' doesn't justify the massive disparity I am seeing.

    Spending over 150,000 diamonds and only getting two 117 OVR players, while others get a full squad with just 50,000 diamonds, is not just 'bad luck'—it feels like a broken system for dedicated players. If playing more or investing more resources doesn't even guarantee a reasonable reward, then the system is fundamentally flawed and discouraging.

    As a loyal player, I expect more than just a template reply. I strongly urge the team to re-evaluate the reward distribution for high-investment accounts, as this experience is making me lose all interest in the game."

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hey 1pbo2w4g1jp4​,

    Just as a heads up, please don't include any personal or account details in your posts as these forums are publicly visible to everyone. 

    As far as pack luck, we can certainly pass along feedback about the packs themselves. However, there is no individual account pack luck. You can view the pack probabilities for specific packs in-game directly, and these are the same for everyone. 

    Pulling specific players or items from packs would just come down to the probability listed by tapping the "i" or "View Contents" button when you're looking at the pack itself. These do not take your play time or purchase amounts into consideration to keep things equal for everyone.

    Thanks for the feedback and best of luck.

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