Mass Effect 2 begins to launch but then just shuts down

Good evening,

I have tried to open my ME2 but cannot get the game to continue. once i "press any key to continue" it just shuts done and gave me the following message in the EA App, "an error on our end caused the lauch to fail. try again a little later".

i have clear cache, repaired, uninstalled and re installed, try to open it in steam. nothing works please advise.

crashing

14 Replies

NONother10ME
Rising Novice
4 months ago
no luck this is what popped up when i did this. BTW the file in in EA Games not in Bioware and on a different drive my old game files are on this computer as well but again on a different drive and in the user path you told me to look at.
holger1405
Hero+
5 months ago
NONother10ME

Make surre Steam and EA app are closed.

Disable the internet connection of your PC.

Go to your "C:\Users\<Your User Name>\Documents\Bioware\Mass Effect 2" folder.

Move the "Save" folder and the "BIOGame" folder to your desktop. (The folder must be gone from the original path!)

Test the game.
NONother10ME
Rising Novice
5 months ago
PYR,
thank you for the help!!
lastest perfmon /rel:
Source
Mass Effect 2
Summary
Stopped working
Date
‎10/‎7/‎2025 1:06 AM
Status
Report sent
Description
Faulting Application Path: D:\Program Files\EA Games\Mass Effect 2\Binaries\ME2Game.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: ME2Game.exe
Application Version: 1.2.1604.0
Application Timestamp: 4bd611db
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.9680
Fault Module Timestamp: 6090c909
Exception Code: c0000005
Exception Offset: 0001500a
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: f229
Additional Information 4: f2299648e14851f47f8dbdbe93befedf
Extra information about the problem
Bucket ID: f19017e5883b78bf0bcea4615506b74b (2003719622171735883)
DxDiag.txt84 KB
holger1405
Hero+
5 months ago
NONother10ME

Please add a DxDiag to your next reply.

A DxDiag is an overview of your PCs technical features and recent software errors.
There is no personal info in it expect for the “Machine name” in the second row.
(You might delete the “Machine name” line if you wish too.)

How to create a DxDiag:

Press the Windows key and "R" at the same time.

Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER

Wait until the green bar is gone > Click on "Save all information"

Save the file to your desktop.

Also look at the Reliability monitor:
1. Press the Windows key and "R" at the same time.
2. Copy and paste "perfmon /rel" (without the quotes) in the new Window > hit “ENTER”
3. Look if it has entries for the game or EAapp. > If yes double click at the last entry for the game executable or EA app, copy the info and save it to a text file.

You can attach the DxDiag and the “Reliability monitor” text file to your post in the “Reply” window with the “paper clip icon” button.