Forum Discussion

RequiusXD's avatar
RequiusXD
New Novice
4 months ago

MELE won't launch in Steam. Stuck in a Validating loop

I am no longer able to play Mass Effect Legendary Edition via Steam on PC. When I try to launch the game via Steam, The EA app opens up and shows a "Preparing Game" message for about a minute, and th...
bug
ea app
launching
me legendary edition
pc
steam
technical issues
holger1405's avatar
holger1405
Hero+
3 months ago

RequiusXD​ 

Sorry for the late answer, I've had a busy weekend. 

I have no idea how 'CM' ended up in my macro. Sorry about that — I should have checked it after pasting the macro in. 

It was meant to be "DISM.exe /Online /Cleanup-image /Checkhealth"

Don't forget the last command in the list, sfc /scannow, it is the most important of the three. 

  1. Hit Windows key and X.
  2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
  3. Inside PowerShell, CMD or Terminal enter (copy and paste) “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
  4. If errors are found, notify us. If no errors were found repeat steps 1 & 2.
  5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
  6. The system will start validating soon. If it throws an error, please list it here.
  7. After it reaches 100% repeat steps 1 & 2.
  8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
  9.  Post the message you receive at the end of the processes here.
RequiusXD's avatar
RequiusXD
New Novice
3 months ago

Thanks again for the reply. Since you mentioned Windows Updates could be affected, I manually checked for updates. There was one, so I updated. I also updated my Nvidia GPU driver just in case. 

I ran the three commands in the terminal directly after trying and failing to launch the game. 

The first two commands didn't show any errors, so I ran the sfc /scannow command. Here are the results: 

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

I also confirmed the issue still persists after running the commands.

  • holger1405's avatar
    holger1405
    Hero+
    3 months ago

    RequiusXD​ 

    Is Steam still validating the game files at startup? 

    If not, validate them now after OS problems have been repaired.

    Also:

    Press the Windows key > Write "CMD" (Without the quotation marks) > Right click on "Command prompt" in the search results. > Run as administrator.

    • Copy "findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" (Without the quotation marks) into the prompt of the command prompt. > ENTER.
    • Upload the "sfcdetails.txt" that is now on your desktop. 

     

     

  • RequiusXD's avatar
    RequiusXD
    New Novice
    3 months ago

    Yes, Steam is still stuck in a validating game files loop whenever I try to launch Mass Effect Legendary Edition.

    I waited for the validating to complete before opening the command prompt as admin.

    The command: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt did not work. 

    C:\Windows\System32>findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt
    The system cannot find the path specified.

     

     

  • holger1405's avatar
    holger1405
    Hero+
    3 months ago
    RequiusXD wrote:

    The command: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt did not work.

    Now that is strange. Did you moved userprofile folders (Dokuments/Desktop) to a different location? 
    Did you run the command in an elevated commend prompt? 

    Please clear your temp files:

    • Press the Windows key and "R" at the same time to open the Run dialog box.
    • Into the new window, type or copy & paste:  "%temp%"  (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.  
      (If some files or folders can't be deleted, reboot and try again.)

    Then:

    • Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advance" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All > Delete.
    • Restart the PC
    • Download a new EA app setup exe from here. (Do it even if you already have the installer!)
    • Install EA app.
    • Run EA app as Administrator > Click the EA app shortcut on your desktop > Run as Administrator. 
    • Test. 



Featured Places

Node avatar for Mass Effect Franchise Discussion

Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.Latest Activity: 2 hours ago
19,274 Posts

Recent Discussions