Forum Discussion
That is the best drawer you can have. 😉
So, there is a driver on your system that is preventing the game from running.
Unfortunately it is not as easy to narrow down as with a clean boot.
So if you plan on a fresh install anyway, I would suggest that.
Install the Chipset driver first > Restart > Install the Graphic driver > Restart > Test the game.
If it is still working, test after every additional driver you install.
Hi Holger,
Thanks so much for being an angel for helping out in your own time with this. Much appreciated! EA should hire you! After trying everything, I found my solution and would like to share with you and others who have this issue.
Just a heads up, for those running Sophos Home Premium like I am, I'm just going to provide a link:
This page basically details how - through your local Sophos widget - to set a 'Local Exclusion' for MassEffectLauncher.exe.
Hopefully this helps someone else and spares them a headache!
- holger14055 years agoHero+
Thanks @BlackAdder117 !
Updated the OP.
- 5 years ago
@holger1405
Just launched the game after Windows clean installation, everything works fine now. - holger14055 years agoHero+
That was expected, but is still good to hear. 🙂
Keep us posted if something goes wrong.
What region are you in and what region did you choose?
- 5 years ago
My Region is Slovakia and i choose Uk
- holger14055 years agoHero+
- 5 years ago
I did change my region on my PC
- 5 years ago
Hi all, I had a general Sophos related error in that ME LE launcher at large would not start. This was solved by resetting one property in Sophos. However, and this is the reason that I write, reexperienced problems Sophos related when starting ME2 LE , I got a blocking error 'unable to load dbdata.dll' which was not fixable by repairing. I tried repairing three times. The last time, I completely unabled Sophos Home Premium and repaired : the game played again ME2 LE started and ran.
Thank you everyone for your efforts! Enjoy playing Gerard van der Kooij
- 5 years ago@GerardKooij I also have Sophos and I'm starting to suspect its blocking my game, is there any specific setting you stopped to get the game to work?
- 5 years ago
@ALTBOULI313 indeed, it is on the forum here. I have made a screenshot of it, it is kind of hard to find. This is for the general MELE launcher (so no image at all....).
For the MELE 2 error I disabled the full Sophos to get the result of foregoing the blocking error 'unable to load dbdata.dll'.
So for the lanncher at large you should be ok with just the setting "prevent code cave utilization" as you can observe in the third screen shot (zoom in to the document with + in pdf).
It would seem that disabling Sophos altogether to repair the game files to forego the Mele 2 error should be enough. playing could be with sophos enabled, haven't tested this yet. Succes, Gerard
- 5 years ago@GerardKooij Thank you 👍 I will try this after work, hopefully it works for me as well
- 5 years ago@BlackAdder117 KISS<3
- holger14055 years agoHero+
If the settings not help, something I saw more then one time, deinstall Sophos to test if it is the culprit.
You can reinstall it afterwards.
Please preform a clean boot and test the Game in clean boot mode.
Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
Make also sure that your GPU & CPU are not overclocked.
- 5 years ago@GerardKooij @GerardKooij Thanks again for this, it seems like this was the problem for me as well, I updated my Sophos setting and the game now launches and allows me to choose playing one of the 3 titles (something I didnt have before) I have started Mass Effect 1 without any issues so far and spent 5 minutes playing ME2 (which I hear is the one with the most issues) that also seemed to be running fine. Out of interest what issues were you getting for ME2 (in case I stumble on the same issues as I progress)
- 5 years ago@holger1405 Thanks, well the game is launching now and I can start Mass Effect 1 (just got to Eden prime) spent 5 minutes on ME2 and that seems to be ok, it seems like one silly setting from my antivirus software was stopping the game from launching, so frustrating but im very pleased im at least able to now launch the game. Will play through the games over the next few days and will update if I encounter any game breaking bugs(hopefully that wont be the case)
- holger14055 years agoHero+
That is good to hear. Have fun gaming! 🙂
- 5 years ago
It starts fine then I quit. When I try to play again, I get to the launcher, choose my game, then just a black screen and it never loads. Until I start my pc again.
edit: Worked yesterday, now nothing works.
- 5 years ago
@ALTBOULI313 it was a blocking error when starting up ME2 "unable to load library dbdata.dll" . I had to disable sophos completely for it, repair the game in Origin and re-enable sophos again. Hope you have a lot of fun playing, I just finished ME 1 and continued with a few of the first missions (there are plenty in ME2 ;-) ) So far I haven't encountered in play heavy bugs , so far so good ;-) have fun!
- 5 years ago@ALTBOULI313 Very happy with this result! ;-) note that after having played through ME1 all the way to the end, you can import your player settings, player history and part of your in game credits to ME2.......I gather that starting a new career and importing the ME1 character of Shepard should be the most 'wanted' action. Have fun!
- 5 years ago@GerardKooij Cool, thanks, looks like I dont have the ME2 bug thankfully (spent 5 minutes just starting with a default character)
I loved the original trilogy (had them on xbox 360, played ME1 about 10-15 times and ME2 multiple times + over 1000 hours on ME3) so you could say I'm already a fan of the series 😉 - holger14055 years agoHero+
So now the MELE is not starting at all?
- 5 years ago
I'm also getting the same launch error when trying to resume ME1, I've tried the steps 2,4,5,6,7 and 10 from this post as well as clearing Origin cache, uninstalling oneDrive, self-repair, reinstalling the game and clean boot. I've been able to play the game after fresh installs but that's not working anymore I can only see the icons in the game launcher but instead of resuming the game it blinks to black and freezes user input on launcher.
- 5 years ago
The launcher works, but when you choose ME1, ME2 just a black screen, no splash screen.
- holger14055 years agoHero+
@WanderingRaven01 & @Aiendreas
- Make sure Origin and Steam are closed.
- Go to your "<drive>:\Program Files (x86)\Origin Games\Mass Effect Legendary Edition\Game\ME1\BioGame" folder and move the "Config" folder to your Desktop.
(If you use Steam the file is under: steam apps\common\Mass Effect Legendary Edition\Game\ME3\BioGame\Config. - Go to your "Documents\BioWare\Mass Effect Legendary Edition\Save" folder.
- Move the Mass Effect 1 Save folder to your Desktop,
- Test.
- 5 years ago
@holger1405 Thank you for the help, I've tried doing this but I couldn't find the "Config" folder so I just moved the save folder and tried with and without cloud save data, on both attempts the resume option wasn't present but the same problem is there.
To be clear this is only happening on ME1, ME2/3 are able to load normally and they created the Config folder after running them.
- holger14055 years agoHero+
This is strange and might be the reason for the problem.
Did you tried to start directly from the MassEffect1.exe? (>drive<:\Program Files (x86)\Origin Games\Mass Effect Legendary Edition\Game\ME1\Binaries\Win64)