Forum Discussion

4 months ago

Unable to download DLC for Mass Effect 3 in the EA app

After purchasing and launching Mass Effect 3 (2012) on EA, it was discovered that there was no DLC download for both single and multiplayer games. When I tried to find them in "add-ons management", ...

Hero+

4 months ago

Please clear your temp files:

Press the Windows key and "R" at the same time to open the Run dialog box.
Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)

Then:

Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
Run "Revo Uninstaller" > EA app.
At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advance" > Browse.
If "Remaining registration content found" is displayed > Select All > Delete > Next
When "Remaining Data and Folders" is displayed > Select All > Delete.
Restart the PC
Download a new EA app setup exe from here. (Do it even if you already have the installer!)
Install EA app.
Run EA app as Administrator > Click the EA app shortcut on your desktop > Run as Administrator.
Test.

Cheshuychatuy
4 months ago
It didn't work. If there are any other options, please let me know. 🙏
- holger1405
  Hero+
  4 months ago
  EA_Shepard
  
  Can you have a look here?
  - EA_Shepard
    Community Manager
    4 months ago
    Cheshuychatuy Did you purchase it through the EA app store or use a code?
    
    Are you able to log into another PC or laptop you can install the EA app on by chance?
    
    If they aren't showing at all, that is more of a local issue not an app issue so to speak. All of that should show up regardless if you even own the game or not.