Forum Discussion

holger1405's avatar
holger1405
Hero+
2 months ago

Please clear your temp files:

  • Press the Windows key and "R" at the same time to open the Run dialog box.
  • Into the new window, type or copy & paste:  "%temp%"  (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\\Temp" folder. > Delete all files and folders in it.  
    (If some files or folders can't be deleted, reboot and try again.)

Then:

  • Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
  • Run "Revo Uninstaller" > EA app.
  • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advance" > Browse.
  • If "Remaining registration content found" is displayed > Select All > Delete > Next
  • When "Remaining Data and Folders" is displayed > Select All > Delete.
  • Restart the PC
  • Download a new EA app setup exe from here. (Do it even if you already have the installer!)
  • Install EA app.
  • Run EA app as Administrator > Click the EA app shortcut on your desktop > Run as Administrator. 
  • Test. 
  • Cheshuychatuy's avatar
    Cheshuychatuy
    2 months ago

    It didn't work. If there are any other options, please let me know. 🙏

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Cheshuychatuy​ Did you purchase it through the EA app store or use a code? 

        Are you able to log into another PC or laptop you can install the EA app on by chance?

        If they aren't showing at all, that is more of a local issue not an app issue so to speak. All of that should show up regardless if you even own the game or not.

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