Re: you are not authorized to purchase on this device

Hi Everyone, 

I wanted to check if anyone is still running into this issue. If so please let us know the following information:

• Device:
• Player ID:
• Date/Time issue started:
• Is your account connected/backed up?
• Are you playing on a underage account (in-game or on the device)?

Cheers!

Hi,

Device: iPad Pro 6th Gen 2022

Player ID: E5BA2C98

Date/Time issue: 2018 since moving into UK from Asia

Account Backed up: Yes, but recently deleted all user accounts and reset progress

Underage account: No

P.S - also can’t restore my purchases after deletion.

thanks.

Device: Xiaomi 12X

Player ID: 1B99ED38-AB91-4738-89A4-81CC012FC5AA

Date/Time issue started: As soon as I downloaded the game

Is your account connected/backed up?: Yes
Are you playing on a underage account (in-game or on the device)?: No

• Device: Galaxy Tab S4
• Player ID: 50f59eaf8ab1
• Date/Time issue started: Beginning ofMarch 
• Is your account connected/backed up? YES
• Are you playing on a underage account (in-game or on the device)? NO

Hello 

• Device: Samsung Galaxi S8+
• Player ID: F3653D2A-7137-4449-9C9C-1E0D5493A13C
• Date/Time issue started: 4 months ago
• Is your account connected/backed up?: YES
• Are you playing on a underage account (in-game or on the device)?: NO

Device: Ipad pro 1st gen

Player ID: 351DAB8A

Date/Time issue started: Oct 19th 2023
Is your account connected/backed up: Yes

Are you playing on a underaged account: No

I'm facing the same problem today, before this, I was able to make a purchase.

• Device: Samsung Galaxy Note 20 Ultra 5G
• Player ID: 1004kimsin
• Date/Time issue started: 10/28
• Is your account connected/backed up? yes
• Are you playing on a underage account (in-game or on the device)? no

• Device: Samsung Galaxy zfold5
• Player ID: C83FE64F-FD89-4CCO-8252-11F274F7E41C
• Date/Time issue started: 11/2
• Is your account connected/backed up? yes
• Are you playing on a underage account (in-game or on the device)? no

Device: galaxy s23

Player ID: 1426A9E8

Date/Time issue started: uncertain (probably a month or two ago)

Is your account connected/backed up?: yes

Are you playing on a underage account?: no

Hi,

Device:Galaxy: A52s

Player ID: A36953EB-2835-421B-8888-F4A5DC5AFD88

Date/Time issue started:2 :weeks ago

Is your account connected/backed up?:Yes

Are you playing on a underage account (in-game or on the device)?:No

Dear EA team, please kindly help me out with the issue and let me know what I need to do.

Device: Samsung Galaxy Tab S7+
Player ID: 8563f7B1
Date/Time issue started: Nov2023 since I downloaded it into this device in Australia  
Is your account connected/backed up? Yes
Underage account:No

Build Version:  a:11.0.1 | d:0.0.0

Email address: [edit: email address removed]

Many thanks.

Sincerely,

Ivan

• Device: Galaxy A52s 5G
• Player ID: 253E1C6F-B854-4422-9120-2E9CF31B3C68
• Date/Time issue started: since October
• Is your account connected/backed up? Yes
• Are you playing on a underage account (in-game or on the device)? No

Hello, the issue still persists. Not sure, but maybe it's somehow related with country account was previously used/registered?

Anyway, here is the additional data:

• Device: Sony Xperia 1 IV
• Player ID: 8DE5FCF8-DC37-477C-B33D-1AA54B7171C2
• Date/Time issue started: not sure, more than a year ago
• Is your account connected/backed up? yes
• Are you playing on a underage account (in-game or on the device)? no

Would like to note EA support is not much helpful here sending to the general EA mobile games troubleshooting page and google support despite the fact issue is relevant only to PvZ2 and not any other applications.

Thanks

Device: Galaxy A33 5G
Player ID: 7B3B60BB-4CEC-49FA-9DD0-319326ED1D26
Date/Time issue started: 2023-12-28
Is your account connected/backed up? YES
Are you playing on a underage account (in-game or on the device)? no

• Device: OPPO Reno 5
• Player ID: 9EB5702A-A87F-4B51-83F2-4BE454A1056A
• Date/Time issue started: 2 month ago, after I swap my billing method (I change to new teletelecommunications, I have tried remove old payment method but not work)
• Is your account connected/backed up? Yes
• Are you playing on a underage account (in-game or on the device)? No
• Addition: I found the Google Play used to be launch after I start game, but this not happen any more. And that is no option to reconnect to Google Play (Even I try 1. Re-install, 2. Purchase other game with Google Play, 3. Turn on-off the 2FA purchase). This is not affect I can check the archivement from in-game menu. So maybe these information can help you out!

• Device: iphone XSmax
• Player ID: 

  33B97938-2584-4856-B28A-685E0F2349CE

• Date/Time issue started: yesterday
• Is your account connected/backed up? My account connected to my email
• Are you playing on a underage account ? No

• Device:iPhone 14 Pro
• Player ID: 

  ECE3BC38-ABB1-419E-A06C-12E07EC5E80B

• Date/Time issue started: yesterday
• Is your account connected/backed up? Yes
• Are you playing on a underage account ? No

Could be from the previous country on the account, but right now there shouldn’t be any problems

•Device: Redmi 8

•Player ID:21D7649E-D15F-4EBB-8C59-68F48F61A7E7

•Date/Time issue started:01/03/24

•Is your account connected/backed up? :yes

•Are you playing on a underage account (in-game or on the device)? :No

• Device: galaxy 
• Player ID: 37C8DD67-EB95-4526-9984-EB19D6988C15
• Date/Time issue started:9th of march 2024
• Is your account connected/backed up? Yes
• Are you playing on a underage account (in-game or on the device)? No

Sorry it's

• Device: galaxy tab a7
• Player ID: 37C8DD67-EB95-4526-9984-EB19D6988C15
• Date/Time issue started:9th of march 2024
• Is your account connected/backed up? Yes
• Are you playing on a underage account (in-game or on the device)? No