Plants Vs Zombies Garden Warfare 2 Character Promotion BUG/GLITCH

So I've been playing Plants Vs Zombies Garden Warfare 2 all day today working on leveling up my characters in my backyard killing bosses that spawn and I came across a glitch that has completely broken my Frozen Citron character. 

So I was leveling up Frozen Citron and I reached level 10 like normal and when I went to promote him I clicked to promote and then it said it went through but when I looked it still showed my Frozen Citron needed to be promoted so I clicked again and it said he needed promoted to the same promotion again so I figured maybe it just didn't go through and so I promoted him again and it still didn't go through so I tried over and over again at least 10 different times trying to promote him and it just wouldn't go through and so eventually I gave up and decided to restart my game. 

Well when I restart my game and loaded back in now it says my Frozen Citron is fully mastered and max level but I don't have any of the character upgrades you get while leveling up!

I don't know if it was the server being old since I was playing all day or my friend who was playing with me having a bad connection I don't know what caused this glitch all I know is now my character is broken and is now maximum level but i didn't get any of the character upgrades and I didn't actually level him up all those levels for some reason it just skipped to the maximum rank and now it's stuck like that :(