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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: [PC] Performance Issues Relating to PvZ GW2

Hey, folks

There are multiple reports of GW2 having performance issues with the PC. As there are many different issues being reported, we need to get some info from you.

Can you attach a DxDiag?

With support being limited, troubleshooting will also have its limits to what can be done. 

Once we have the above file, we will be responding as we can to each of you!

Cheers!

12 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @CatNugget160 Thank you! Here is what I found!

    First, I noticed that your GPU drivers are out of date. I would update those first! Check for GPU updates

    1. Missing Binary: LxssManager.dll - The Windows Subsystem for Linux (WSL) uses this file for its operation. If it's missing, it could cause problems. You may need to reinstall WSL

    2. Windows Update Service Crash: The svchost.exe_wuauserv process is related to the Windows Update service

    3. Application Crashes: The PVZ.Main_Win64_Retail.exe, krita.exe, and SonicGenerations.exe crashes 

    4. Memory Leak: The RADAR_PRE_LEAK_64 and RADAR_PRE_LEAK_WOW64 events suggest there might be a memory leak in your system

    As this one deals with some missing Windows files and Linux issues, it is causing issues with the app and the game. I would start with the following below.

    First, uninstall the game. You need to start over:

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues

    Once the system is cleaned out, reinstall the game and test it.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @dreclub 

    Thank you!  From your file, this is what I can see.

    • RADAR_PRE_LEAK_64: This is typically associated with memory leaks
    • APPCRASH: This indicates that the GW2 application crashed. The logs show that this occurred multiple times. The fault code c0000005 
    • BEX64: This is a Buffer Overflow Exception, indicating that the AdobeCollabSync program
    • ScriptedDiagFailure: This error appears to be linked with the Microsoft Windows Network Diagnostics tool.

    There is not a lot with the game, but with memory leaks, and Windows error codes, here are the steps I would take with your game.the AC could be a cause but its a security program, so something on your Windows may simply not like it. I've uninstalled and reinstalled it through the EA app and Steam and cannot repro it. I have just a basic Windows install too.

    I would first uninstall the game (some of these you have already done)

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues
    • Check for Windows Updates
    • Check for GPU updates
    • Run the System File Checker tool
    • Install/Repair your VC++ files for the game (Microsoft VC++ Link)
    • Change UAC Controls within Windows (change back once tested)

    Once these are performed, reinstall the game and test it.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @dreclub Okay. That data was pulled directly from the file. Not sure why it registered as Guild Wars, but there are 7 Windows Error lines with GW2. Your Windows is conflicting with the game with multiple system errors and not game errors. 

    I would refer to this MS Article on Fault Buckets as well.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ergo79 Thanks! There are a few things happening with the system. Everything below is what I pulled from the error report!

    1. APPCRASH Errors:

    2. RADAR_PRE_LEAK_64 Errors:

      • steamwebhelper.exe: This executable encountered a pre-leak error.
      • Fault bucket ID: 1656743694097709690
      • Titanfall2.exe: This executable also encountered a pre-leak error.
      • Fault bucket ID: 1290843497229158255

    From the file and the number of errors, the below is where I would start:

    For Testing (Optional)

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues
  • CatNugget160's avatar
    CatNugget160
    New Novice
    2 years ago

    So i Factory Reset my PC and it works fine now!
    Hoooray! 🤓

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @CatNugget160, Thanks for letting us know! Sorry it had to come to that but good to know it is working for you!

    Cheers!

  • bilorge's avatar
    bilorge
    12 months ago

     Whenever I try to load up pvz gw2 i get this error, "The application has encountered a unexpected error. dumping started.". idk how to fix it

    ERROR IMAGE:

    DXDIAG:

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