Error accessing Claire Hart "Secret in the Shadows" game, case 44 and 45

A while ago when there was a sale, I bought episodes in a number of cases including 44 and 45. When I try to access them now in two browsers, Firefox and Edge, I get an error message "Uh-oh! We had problems loading your episode. Please refresh your browser" with a 'refresh' tab. This has happened over several days. Case 43 and 46 are fine as have been all those up to these two. An image grab of the error is attached.

Is this a known issue?

bug

edge

firefox

technical issues

EA_Lanna
20 days ago
📌 Marked as Solution purely for visibility purposes 📌

Hi Pogoians,

Did you catch the latest Pogo Insider? 😄I wanted to highlight this snippet from the edition, and I've popped stars around the section that applies in this thread:

As always, our team is committed to delivering the best possible experience for every player. Alongside the fun, we’re actively monitoring and addressing known issues to help keep your gameplay running smoothly.

Occasional loading issues with Solitaire Home Story

🌟Claire Hart Secret in the Shadows episodes fail to load🌟

Expired badges/Challenges appearing on home page

I hope this acknowledgement in the Pogo Insider edition shows that we are listening, committed, and actively looking into things. 🫶 Thank you again, sincerely, for sharing this issue with us, and your patience while we're on the case.

- EA_Lanna

29 Replies

Cindee2014
New Novice
15 days ago
CDeck2014 I have had thw same oroblem for 4 + months. Have left forum comments to pog, and other comments. I am thinking about going to trustpilot.com and inform them.
EA_Lanna
Community Manager
20 days ago
📌 Marked as Solution purely for visibility purposes 📌

Hi Pogoians,

Did you catch the latest Pogo Insider? 😄I wanted to highlight this snippet from the edition, and I've popped stars around the section that applies in this thread:

As always, our team is committed to delivering the best possible experience for every player. Alongside the fun, we’re actively monitoring and addressing known issues to help keep your gameplay running smoothly.

Occasional loading issues with Solitaire Home Story

🌟Claire Hart Secret in the Shadows episodes fail to load🌟

Expired badges/Challenges appearing on home page

I hope this acknowledgement in the Pogo Insider edition shows that we are listening, committed, and actively looking into things. 🫶 Thank you again, sincerely, for sharing this issue with us, and your patience while we're on the case.

- EA_Lanna
EA_Lanna
Community Manager
21 days ago
Hi folks,

Just wanted to pop in here to say we really appreciate everyone who tried the troubleshooting recommendations and passed on what you've already tried. It goes a long way in helping rule out potential causes and narrowing down the heart of the issue.

We wanted to let you know this was passed on a while ago, and it's on the Studio's radar. Apologies for not updating this space to confirm that sooner.

We've been routinely checking in on this, but so far, there aren't any updates to share on that front. If that changes, we'll pop in here asap and share that with you.

Thank you for your patience while we chase this up.

- EA_Lanna
MTBadKitty420nk
Rising Novice
1 month ago
Is Pogo techs ever going to fix this game? I haven't been able to play the game since November 2025. It starts loading and then pop up says Unable to load episode Refresh. There have been daily, weekly and special challenges for this game that I have been unable to participate in. It is one of my favorite hidden object games. PLEASE FIX THIS GAME!
Cindee2014
New Novice
1 month ago
Secrets in the Shadows won't load. There is a "Refresh" button that comes up on webpage. Did everything POGO said to do to fix it, but it still does not load.
abcfpohafpn4k4
Seasoned Newcomer
1 month ago
I have been unable to play this game for at least a couple of months. Seems like it is hung up. This is the 3rd time I've reported it. Whenever i click the Play button i get a message
I have refreshed my browser several times with no luck.
User name: abcfpohafpn4k4
Device: laptop
OS Version: Windows 11 24H2
Browsers tested: Google Chrome & Edge
Edge Version: 144.0.3719.82
Hope this information is everything you need. Would greatly appreciate it if you could get this fixed. I have missed a couple of daily challenges, 1 weekly challenge and now the Challenge Event.
MTBadKitty420nk
Rising Novice
1 month ago
Is anyone every going to help with this issue. You are putting out challenges (daily and weekly) for Claire Hart: Secrets in the Shadows and it is not loading. I have been unable to access this game for well over a month now. I have made numerous reports without any response whatsoever. Please fix the loading issue.
MTBadKitty420nk
Rising Novice
1 month ago
I've been having the same issue for over 1 month. I've cleared my cache and restarted my computer. I have tried playing the game on Chrome, Firefox and MS Edge. Same message...trouble loading the episode. Please refresh your browser. Nada nothing works. This game has challenges that I can't play :( Is EA ever going to fix this issue.
Player_a9ou62og
Rising Newcomer
1 month ago
I get the same error and have for quite some time. Does POGO plan to fix this? Frustrating.
deanie209mk
Newcomer
1 month ago
when I try to play the game it says uh-ho we had problems loading your episode please refresh your browser