help me please

Hello! Sorry to hear about your games freezing and not loading, this can be an indication of a few things. Would you mind trying a few troubleshooting checks to see if we can fix it ☺️

Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in performance. Check your Device for updates, Check for Browser Updates .

Clear your Cache/Cookies  

Power Cycling: Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router. A slow or unstable internet connection can cause games to freeze or slow to load.

Additionally, check the quality of your Ethernet Cable (CAT cable) to ensure you are getting top speed from your provider. There should be a number on the cord, the best at this time is 6 or higher.

Update Your Graphics Driver: Troubleshooting graphics on PC An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver by going to Device Manager>Display adapters, right clicking your adapter and select "Update Driver" (it will tell you if it needs it or not).

Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least 8GB of RAM. Not having enough memory can make webpages slow to load, timeout and exit abruptly. 

High CPU or RAM Usage: Close any unnecessary webpages or applications that may be running in the background consuming resources. If possible while on a gaming site, have only the gaming sites webpage open.

Try a Different Browser: If the problem persists, try using a different browser to see if the issue is browser-specific.

Additional Troubleshooting Steps > Pogo Troubleshooting Guide | EA Forums - 10424297

Hope this helps & please feel free to reach again and let us know how it goes!