PLEASE HELP! Mahjong sanctuary stuck in task list!

Hi Abbycattx  I have not any luck with getting this problem fixed.  I thought maybe it was fixed this morning but it hasn't been.  I need a resolution to this problem as it's been a month now and I am not getting the value out of my subscription.  I have emailed the two people you mentioned about 5 days ago and have eard nothing. You are the only one to repy to me.  Please help!

Thank  you very much.  Is there a timeline with this?  I am missing out on enev more challenges this month because it's not working.

sulyns​ 

Hello! Thank you for taking the time to provide detailed information on multiple devices! I will pass on this information to our EA Community Managers EA_Lanna​ and EA_Rtas​ for further assistance and guidance.

Hi there,  I'm wondering if you saw my reply to your message I sent three days ago.  I wasn't sure where to submit this info.

thanks for any help!

Hi there, this is the information requested for three separate computers, with three different Operating systems and the same issue is present in all three.

• Pogo screenname sulyns
• Laptop 1:
• OS version Windows 11 25H2 os
• build 26200.7628 
• Google chrome Version 144.0.7559.97 Official Build 64-bit
• DzDiag file attached  yes DxDiag1.txt  photos of issue included
• Trouble shooting steps are every thing you've asked us to do up to this point to no avail.

Laptop 2:

• Google Chrome Version 144.0.7559.97 Official Build 64-bit
• OS version Windows 10 Version 22H2 OS Build 19045.6466
• DxDiag file attached yes DxDiag2.txt
• photo attached
• Desktop PC:
• Firefox 147.0.1 64-bit
• OS Bazzite 43
•  KDE Plasma Version: 6.5.5       
• KDE Frameworks version: 6.22.0       
• QT version: 6.10.1
• Kernel Version: 6.17.7-ba25.fc43.x86_64 64bit version
• Graphics Platform: Wayland
• DxDaig file no

You can see in the second image beside the humming bird there is a Text Box that is empty and I'm assuming there is an error in the code. I have investigated the problem for my wife and  I can sign into my POGO account, miket3115, and I have no issue playing Mahjong Sanctuary, however, it should be noted that sulyns is at level 502 and I am only starting out on the game and my level is very low.

By testing this on three separate computers, with two different accounts (one working fine, the other not) thus has to be a pogo issue.  i"m stumped?

sulyns​ 

Hello! Thanks for reaching out here and to EA Help! I merged another one of your postings here and I also replied to another message you posted on here > Mahjong Sanctuary | EA Forums - 13094642

Did you try all of the troubleshooting steps in the link above? If so, would you mind taking a moment to complete the steps of reporting an issue:

Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:

Need help finding the information, here is a guide > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

I am having an issue loading Mahjong Sanctuary on Pogo. The game loads normally, and after I click Play, a screen appears after a couple of seconds that says a birds work is never done lets get back to the task list.

At that point the game becomes stuck. I cannot interact with anything except the task list. When I click it, a message appears saying I still have area tasks to complete. A hummingbird appears with a blank non clickable square beside it, and I cannot exit this screen unless I return to the Pogo home page.

I have tried all fixes suggested by EA Customer Support, but none worked. They advised me to post this issue in the forums.